Is it possible to cancel shore excursions online?

[Eloise4Ever]

Can anybody tell me if I can cancel shore excursions online please? I can't see any way of doing it, but I could be missing something.

[LHT28]

No you have to call O to do it  or ask your TA

[YoPhilly]

21 hours ago, LHT28 said:

No you have to call O to do it  or ask your TA

I find this policy very strange, especially with the overloaded strain on the customer service department.  I'm sure O has their reasons but ..... having to call your TA to call O to cancel an excursion?  Truly a waste of people's time.

[shepherd really]

1 hour ago, YoPhilly said:

  Truly a waste of people's time.

on both ends of the transaction

[pinotlover]

It’s not always as simple as cancelling a tour. 
 

1. Did cancellation of that tour drop you below your YWYW discount level, meaning other tours would have to be repriced?

 

2.  Is the cancellation credit the same as the listed tour price?

 

3.  Those tours become part of your contract with Oceania. You have already designated your TA as your agent in handling all contractual manners. If you want to DIY, don’t designate an Agent. Your choice right up front.

 

On and on. 
 

very simple for me to drop a text or email to my TA and have her take care of the details. Oceania has a bizarre accounting method, developed to be unnecessarily confusing, a fact you’ll learn upon reviewing your onboard account. Having your TA ensure your account is “ clean “ before boarding is a blessing.