Digital photo question/concern from Apex

[20165]

We were on the Apex, 12/17-23 and ordered the digital photo package prior to the cruise online.  Before we left the ship, we checked with the person working the photo area and she said as long as our email was associated with the cabin out photos were going to, we would automatically get a email 4-7 days with the link to download them. Fast-forward to today and no link, however, other people that were on the same cruise got theirs over the weekend.  Should in be in panic mode or just give it a couple more days?  We were on silhouette in November and we had the link within 4 days, however, we purchased the package on the ship. 

We are very concerned because we did a lot of photo shoots with our family and if they are lost, it would be awful.

thx

[m8zenblue]

We have purchsed a digital photo package every X cruise we have been on.

The latest was this past November, as soon as I got home the link was already in my inbox.

No problem downloading.

Just once we had an issue getting the link, it took nearly a month to correct, eventually we got them.

[jwlane]

Try an email to ax_photolabtechnician@celebrity.com .

[Married90]

We had the same problem with our sailing in Alaska last summer.   I went through customer service at Celebrity and they emailed the photo shop supervisor on the ship to have it corrected.  

[20165]

2 hours ago, jwlane said:

Try an email to ax_photolabtechnician@celebrity.com .

Thank you so much for this. Im assuming it will go directly to the Apex photo shop.  We have been emailing the general celebrity email address.

 

[20165]

So, just a quick follow up on this.  We did finally got it resolved last night but we didnt get any responses from the emails, we had to call customer service and wait the hour... Just an FYI, if you purchase the photo package online prior to the cruise, there is something they have to do in the photo center for you to get your digital prints after the cruise.  Some $0 transaction so it looks like you purchased the package on the ship.  The photocenter lady we talked to said we only had to put our email address in, which we did, and we would automatically get them.  Not so.  We ended up getting a file from Mailchimp, not the usual RCL login site so what we purchased online definitely didnt transfer to the ship. However the customer service lady we talked to was able to see our purchase.  Wierd.  

Anyway, all worked out, but next time i will either purchase on the ship, or make sure they do that $0 purchase thing.