Onboard credit

[breezy_carol]

I cruise in two weeks on Grandeur.  I have cruised before and had this same question.

 

Where do I find how much onboard credit I have?

 

I received some when booking and just redeemed Bank of America points and I can't find where in my account it is credited.

 

Thanks.  I need those credits for alcohol.  🍹

[Biker19]

8 minutes ago, breezy_carol said:

Where do I find how much onboard credit I have?

The pre-cruise OBC will show up in the planner - the rest by day two on board.

[DaKahuna]

9 minutes ago, breezy_carol said:

I cruise in two weeks on Grandeur.  I have cruised before and had this same question.

 

Where do I find how much onboard credit I have?

 

I received some when booking and just redeemed Bank of America points and I can't find where in my account it is credited.

 

Thanks.  I need those credits for alcohol.  🍹

 

 Log into your account on www.royalcaribbean.com. 

 

Look at the cruise in question and select "Plan My Cruise"

In the upper right hand corner you will see where it tells you what you have for OBC.

 

 

It's updated as you make purchases using your OBC.

 

IF you are getting OBC from your travel agent, that will not show up until a day or two after you are onboard. 

 

 

[breezy_carol]

Thank you both. 

 

That was where I was looking, so I wasn't wrong.  Nothing shows yet.  There was $25 on the account when I booked the cruise and that doesn't show.  And I guess it is too soon for the other to post.

 

 

[Miloomar]

19 minutes ago, DaKahuna said:

 

IF you are getting OBC from your travel agent, that will not show up until a day or two after you are onboard.

 

 

I booked last week for a 2024 and I see $100 that I assume is from the agent

[DaKahuna]

1 minute ago, Miloomar said:

I booked last week for a 2024 and I see $100 that I assume is from the agent

 

 That may have been OBC from Royal for your booking.  Then again, my experience has been that any OBC from my TA has only shown up after we are onboard. 

 

[Miloomar]

Just now, DaKahuna said:

 

That may have been OBC from Royal for your booking. Then again, my experience has been that any OBC from my TA has only shown up after we are onboard.

 

If this is true... I'm happy with my extra unplanned $100 lol

[breezy_carol]

I booked myself.  But, the $25 at booking doesn't show.😕

[Big_G]

The BofA points take a few days to a week to post up but they should show before the cruise.

[CFLRetired]

1 hour ago, DaKahuna said:

 

 Log into your account on www.royalcaribbean.com. 

 

Look at the cruise in question and select "Plan My Cruise"

In the upper right hand corner you will see where it tells you what you have for OBC.

 

 

It's updated as you make purchases using your OBC.

 

IF you are getting OBC from your travel agent, that will not show up until a day or two after you are onboard. 

 

 

I had a credit card offer so I bought myself $500 in on board credit.  I did this a few weeks ago, but no credit is showing up in the area you mentioned.  Do you think this will show up by day 2 or so once I board?  We sail tomorrow.

[DaKahuna]

45 minutes ago, CFLRetired said:

I had a credit card offer so I bought myself $500 in on board credit.  I did this a few weeks ago, but no credit is showing up in the area you mentioned.  Do you think this will show up by day 2 or so once I board?  We sail tomorrow.

 

I do not believe this type of OBC shows up until you are onboard.  To see this prior to boarding you would need to going into your account on the web and look at "orders."  It should show up there. 

 

[CFLRetired]

Just now, DaKahuna said:

 

I do not believe this type of OBC shows up until you are onboard.  To see this prior to boarding you would need to going into your account on the web and look at "orders."  It should show up there. 

 

That's what I thought, but it's not even in the order area.

[DaKahuna]

11 minutes ago, CFLRetired said:

That's what I thought, but it's not even in the order area.

 

 I do not know what to say in that case.  Print out a copy of your order receipt and take it with you just to be safe. 

 

[CFLRetired]

I will, thank you.

[breezy_carol]

6 hours ago, DaKahuna said:

 

 I do not know what to say in that case.  Print out a copy of your order receipt and take it with you just to be safe. 

 

I am doing that too with my Bank of America onboard credit.