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Missing Captain's Club Points


pellanor
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I engaged in all the Power Up Points activities, and have not had any points show on my Captains Club record, I have emailed but guess I will need to call, no idea how many I am owed though to be honest, as they were quizzes and webinars etc, just did them and assumed the points would be added. 

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  • 2 weeks later...

So it turns out my points weren't missing after all. Captain's Club phone rep could see the "missing" points, even though I can't see those points on the web site or on the app. They sent a ticket to IT. We'll see whether I will be able to see my Captain's Club points later.

 

Perhaps people with missing Power Up Points could be experiencing a similar IT issue. 

Edited by pellanor
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On 1/20/2023 at 11:04 AM, pellanor said:

So it turns out my points weren't missing after all. Captain's Club phone rep could see the "missing" points, even though I can't see those points on the web site or on the app. They sent a ticket to IT. We'll see whether I will be able to see my Captain's Club points later.

 

Perhaps people with missing Power Up Points could be experiencing a similar IT issue. 

 

All you need to do to see the points and status again is to go to your profile and delete you CC number and then Re-Enter.    I did it using the App and was fixed in a matter of seconds.

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1 hour ago, Jim_Iain said:

All you need to do to see the points and status again is to go to your profile and delete you CC number and then Re-Enter.    I did it using the App and was fixed in a matter of seconds.

 

That worked! Thanks for the tip!

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