Sallyandtex Posted February 11, 2023 #1 Share Posted February 11, 2023 Hi. Booked during a recent promo to get $300 OBC. However it doesn't show on account. This happened with previous cruises with HAL and RCi , once aboard the statement on the TV showed the credit. We have already booked and therefore full paid for a shore trip through the account, so no credit available there as someone suggested. Emails for answer haven't had any reply. Maybe due to the changes in the system.? Thanks Link to comment Share on other sites More sharing options...
luv2travel90266 Posted February 11, 2023 #2 Share Posted February 11, 2023 Hopefully you have documentation or a screen shot. Everything is slow with the changeover to the new website but best to be prepared. I suspect it won't be an issue. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted February 11, 2023 #3 Share Posted February 11, 2023 My promo OBC has always shown up in my account immediately, I think I’d be inclined to email them about it. 1 Link to comment Share on other sites More sharing options...
Scots Caz Posted February 11, 2023 #4 Share Posted February 11, 2023 does the OBC show on your Guest Copy documents? mine shows 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted February 11, 2023 #5 Share Posted February 11, 2023 It shows up on your account onboard they always say within 24 hours. Sometimes it’s not there the first time I check but it’s always there by the next morning. In addition if it’s non refundable (ie from Azamara) they send you a letter to your room reminding you of the amount and what you can and cannot use it for. Link to comment Share on other sites More sharing options...
SandJCruiser Posted February 11, 2023 #6 Share Posted February 11, 2023 Booked through a TA. Mine showed up on the first document she sent me, showing my deposit. Link to comment Share on other sites More sharing options...
Mackdogmolly Posted February 11, 2023 #7 Share Posted February 11, 2023 All but my TA’s OBC showed up right away. My TA’s OBC showed up a day or two into the cruise 1 Link to comment Share on other sites More sharing options...
Sallyandtex Posted February 13, 2023 Author #8 Share Posted February 13, 2023 Thanks everyone. Definitely not showing on any documentation. Wow, such mixed answers, fingers crossed it shows when on board. Link to comment Share on other sites More sharing options...
tgg Posted February 13, 2023 #9 Share Posted February 13, 2023 10 hours ago, Sallyandtex said: Thanks everyone. Definitely not showing on any documentation. Wow, such mixed answers, fingers crossed it shows when on board. I have a final invoice from my TA that shows everything. Did you book direct? Link to comment Share on other sites More sharing options...
Rare WoolworthAdventures Posted February 14, 2023 #10 Share Posted February 14, 2023 Just cause the ad says you get obc does not mean that it’s for every room category sometimes they just do obc for suites Link to comment Share on other sites More sharing options...
jkhneuber Posted February 20, 2023 #11 Share Posted February 20, 2023 On 2/13/2023 at 10:07 AM, Sallyandtex said: Thanks everyone. Definitely not showing on any documentation. Wow, such mixed answers, fingers crossed it shows when on board. I wouldn't hope so. Check as soon as possible, on board it may be too late. The OBC at the moment is not for guarantee cabins. If you booked a fix cabin call your TA or Azamara. Link to comment Share on other sites More sharing options...
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