Paid full balance and now showing I owe £100

[Gimpfacemctavish]

So, I just sent off my proof of carnival shareholding’s and I received back a revised booking confirmation which shows that I now owe £100. 
i paid the full balance several months ago. What gives P&O??? 
Has anyone had a similar issue?

[david63]

Are you sure that it is saying you owe £100 and not that you now have an additional £100 OBC?

[Gimpfacemctavish]

Yes, the revised booking form says I still owe £100 but the fare for me (1st passenger ) has increased by £100 when both fares should be the same.

[binman2]

Is it anything to do with your deposit when you booked and was it direct with p and o

[Gimpfacemctavish]

I booked direct with P&O and paid the minimum deposit at the time which was £140. I then paid the balance of £1558 mid December.

[binman2]

Not sure what's happened but I would ring them and see what they say .It probably will be a systems error on their side .It looks like your price is wrong at £949 .I remember seeing a invoice on one of ours and didnt look fully paid although it was through a TA I use but everything was paid up .

[Gimpfacemctavish]

Another P&O IT technical glitch i guess.

[CaptainPedantic]

Did you make any changes at all to your booking? I think £100 is a standard admin fee for changes made after booking, for example if you asked for a different cabin. Like binman2 I see your passenger 1 price is £100 more than passenger 2. I've had a similar situation previously when I've seen a new deal for a cruise already booked and instead of losing my deposit, I've taken the £100 hit for the admin fee to take advantage of the new pricing.

[wowzz]

Deleted

Edited February 27, 2023 by wowzz

[Gimpfacemctavish]

No I haven’t made any changes to the booking at all. I’ve private messaged them on Twitter and am still awaiting a reply so I will post on the outcome 

[Gimpfacemctavish]

Just had a reply and the error was an administrative error when the shareholder benefit was added. So a simple fix in the end.Thanks for the reply’s.

 

just an afterthought. Sending a private message via P&O Twitter page was pretty quick. A response after a couple of hours and after some booking info it was resolved very quickly and a revised booking quickly sent to my email.

[bbtablet]

You'd have had difficulty in paying the phantom £100 by January 2nd 2023 in any case, given that you only received the invoice last weekend!

[Gimpfacemctavish]

3 hours ago, bbtablet said:

You'd have had difficulty in paying the phantom £100 by January 2nd 2023 in any case, given that you only received the invoice last weekend!

So true, but nothing surprises me with P&O. They mess up something on every cruise I’ve been on so far so I shouldn’t be surprised.