jlnprt Posted March 3, 2023 #1 Share Posted March 3, 2023 We purchased 100 shares of CCL stock last year and I submitted documentation to HAL for on board credit on our upcoming cruise. I got the following response: "Unfortunately, we are unable to apply the shareholder benefit due to the fare your reservation is booked under. The shareholder benefit is not combinable with reduced-rate promotions or guests traveling under an employee, interline, or friend and family type fares." Has this always been the case or is this something new? BTW .. I tried faxing documentation but the phone line was never answered. I e-mailed the documentation and had a response in a few hours that my e-mail was received and then the response about half a day later. That's a faster response than I expected. Thanks! Link to comment Share on other sites More sharing options...
CruiserBruce Posted March 3, 2023 #2 Share Posted March 3, 2023 Yes, there have exceptions for certain types of fares. 1 Link to comment Share on other sites More sharing options...
Gunther1 Posted March 3, 2023 #3 Share Posted March 3, 2023 I have booked quite a few fares through their friends and family program, and they do not honor the shareholder credit on them. I knew this is advance, so didn’t apply for it. Link to comment Share on other sites More sharing options...
jlnprt Posted March 3, 2023 Author #4 Share Posted March 3, 2023 Thanks for your prompt responses. Good info to know! We were looking forward to the benefits of purchasing stock. Guess we'll just have to plan another cruise so we can use it! LOL Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted March 3, 2023 #5 Share Posted March 3, 2023 12 hours ago, jlnprt said: Thanks for your prompt responses. Good info to know! We were looking forward to the benefits of purchasing stock. Guess we'll just have to plan another cruise so we can use it! LOL What fare did you book under? Link to comment Share on other sites More sharing options...
DaveOKC Posted March 3, 2023 #6 Share Posted March 3, 2023 One thing - if you book under a Casino Rate you get the stockholder credit. If you book under a Casino Offer (normally a free cabin) you do not. Link to comment Share on other sites More sharing options...
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