Rare mizLORInj Posted March 21, 2023 #1 Share Posted March 21, 2023 HI all. So I booked my first MSC cruise (though not first ever cruise) and got my level-match and reservation #s. Then I went on to set up an account. Only realized I misspelled my last name once I logged into the account I created. Cannot change the name (off by one letter). So I cannot link reservation or Voyagers # to the account since the names are not the same. Called # on website, then # website person told me to call (held 2 hours and never got a human). Concierge called after that welcoming me to MSC, and he could not help with the name fix but sent me back to the # on the website. He also told me I don't really need an account because I can do check-in through the ressie #. Well wouldn't it be a good idea to have an account anyway? I do on all the other lines; I can check points balance, loyalty tier, etc. I emailed MSC as well ( a week+ ago). At this point I give up! Suggestions? Link to comment Share on other sites More sharing options...
Gatordad1967 Posted March 21, 2023 #2 Share Posted March 21, 2023 I'd fill your TA in and let them handle it. Link to comment Share on other sites More sharing options...
Ed342 Posted March 21, 2023 #3 Share Posted March 21, 2023 (edited) Here's the link. Send them an email to fix. MSCVoyagersClub@msccruisesusa.com You need the account if you want the points. Edited March 21, 2023 by Ed342 Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted March 21, 2023 #4 Share Posted March 21, 2023 As mentioned above email them, I emailed for in Canada to have my middle names added so it would match my passport and within 48 hours they fixed it and reissued my booking with the correct name Link to comment Share on other sites More sharing options...
Rare mizLORInj Posted March 22, 2023 Author #5 Share Posted March 22, 2023 ok, thanks both. I emailed that address last week and have heard nothing. I'll give it a week or two and then email again. 🙂 Link to comment Share on other sites More sharing options...
Rare luv2kroooz Posted March 23, 2023 #6 Share Posted March 23, 2023 Same. Their customer service leaves a lot to be desired. We were seriously interested in giving them a try due to their attractive price points. But when we couldn't get solid customer service from phone or email, we decided to pay a higher price for a product we had experience with. Maybe one day they'll get their act together. Our email never did get addressed. Phone support kept saying use email. It was a terrible circular effort in fitility. Ships look beautiful, though. Link to comment Share on other sites More sharing options...
Rare mscdivina2016 Posted March 23, 2023 #7 Share Posted March 23, 2023 Good luck!! Customer service is non existent. I have issues 2 years old that are not fixed. Never call them. Always use a TA. Link to comment Share on other sites More sharing options...
Rare mizLORInj Posted May 16, 2023 Author #8 Share Posted May 16, 2023 On 3/21/2023 at 4:44 PM, Gatordad1967 said: I'd fill your TA in and let them handle it. TA says she can't fix account issues; just reservation issues. Very frustrating that no one at MSC helps. Call and they direct you to emails that don't get answered. Not even sailed with them yet and already annoyed. Link to comment Share on other sites More sharing options...
tony s Posted May 16, 2023 #9 Share Posted May 16, 2023 Either your TA or Jesus 1 Link to comment Share on other sites More sharing options...
Rare mscdivina2016 Posted May 16, 2023 #10 Share Posted May 16, 2023 5 hours ago, mizLORInj said: TA says she can't fix account issues; just reservation issues. Very frustrating that no one at MSC helps. Call and they direct you to emails that don't get answered. Not even sailed with them yet and already annoyed. Welcome to MSC. Hope you are in the Yacht club. Link to comment Share on other sites More sharing options...
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