casino free play offer

[greener]

on my last princess cruise i received an invitation for $150 free casino play on my next cruise if i booked before march 29.  i booked my cruise through my usual travel agent and he called to add the free play.  they said i did not qualify.  so today i called the casino number and was told that my agent should have called THEM to book the cruise and that is why i do not qualify  i certainly did not get that when i read the offer.  so be forewarned.  should i still present the invite to the casino manager on my cruise and hope that he will be able to offer me some free play or is that too aggresive?.  thoughts?

[memoak]

Casino comp and free play cruises are only available when you book through Princess.  You can use the casino department, a Princess CVP or as it turns out future cruise group on a ship (I just booked on the Emerald for a free balcony upgraded to a full suite for a Hawaii cruise in 2024).  The main thing is you can only book them through Princess not outside TA’s

[greener]

this was not an offer for a free or discounted cruise, only obc.  i thought you only had to tell the travel agent you have a casino offer for obc and it would be added to your booking.

[greener]

sorry, not obc but free casino play.

[Italy52]

We received a flyer in our cabin for $150 each for casino free play.  It states right on the flyer that in order to book this offer we or our travel agent must call a specific number.  Also, when I have used this type of offer in the past and was going to use the offer on my booking, I told my TA that they must call the number provided to ensure we got the offer.

[azbirdmom]

25 minutes ago, memoak said:

Casino comp and free play cruises are only available when you book through Princess.  You can use the casino department, a Princess CVP or as it turns out future cruise group on a ship (I just booked on the Emerald for a free balcony upgraded to a full suite for a Hawaii cruise in 2024).  The main thing is you can only book them through Princess not outside TA’s

 

I've gotten free play when booking a cruise through my TA.  They can input the codes in too.  In fact I can even book my comps through her too.  But after a nightmare experience with a casino comp she no longer wants to book them because there's no commission for her and it's a PITA to get answers.  So I go direct for my comped cruises and deal with the headaches myself.