ktj1011 Posted March 24, 2023 #1 Share Posted March 24, 2023 Did anyone sail the Radiance from Long Beach 3/20-3/24 and happen to have a picture of the letter informing guests that Catalina would be canceled? Carnival is telling me I can only contact guest care by email, and I need a copy of that letter to submit to travel insurance. Thanks! Link to comment Share on other sites More sharing options...
staceyglow Posted March 24, 2023 #2 Share Posted March 24, 2023 3 minutes ago, ktj1011 said: Did anyone sail the Radiance from Long Beach 3/20-3/24 and happen to have a picture of the letter informing guests that Catalina would be canceled? Carnival is telling me I can only contact guest care by email, and I need a copy of that letter to submit to travel insurance. Thanks! Did they cancel the entire cruise? If not, what type of reimbursement are you expecting? 1 Link to comment Share on other sites More sharing options...
ktj1011 Posted March 24, 2023 Author #3 Share Posted March 24, 2023 No they did not cancel the entire cruise. The 3rd party travel insurance that I purchased reimburses $250 per person for a canceled port. Catalina was canceled and not replaced with another port, so they said with proof of the cancellation we will be compensated. 1 Link to comment Share on other sites More sharing options...
def0715 Posted March 24, 2023 #4 Share Posted March 24, 2023 Did they say why that stop was canceled? Link to comment Share on other sites More sharing options...
ktj1011 Posted March 24, 2023 Author #5 Share Posted March 24, 2023 It was canceled due to weather. Link to comment Share on other sites More sharing options...
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