Criteria to receive an offer to make an upgrade bid .

[margo2011]

Hello ,we’ve cruised with celebrity 4 times and will be again in July this year ,

but have never received an email offering us the option to bid for an upgrade .Is this due to us not having had enough cruises with them ?

any information would be greatly appreciated thanks in anticipation .

 

[patty1955]

13 minutes ago, margo2011 said:

Hello ,we’ve cruised with celebrity 4 times and will be again in July this year ,

but have never received an email offering us the option to bid for an upgrade .Is this due to us not having had enough cruises with them ?

any information would be greatly appreciated thanks in anticipation .

 

Did you book with a TA? Some TAs don't participate in the move up program. Our Big Box TA doesn't.

[jelayne]

If you don’t receive a email you can.go in to your booking on the website, go to Manage Reservation and scroll to the bottom or near bottom and you can often find a link -Upgrade you Experience or Stateroom.

 

The upgrade window varies from anywhere between 30 days pre sailing to 6 weeks.

 

However some TA do not participate in Move Up, so if you book through a 3rd party that doesn’t participate then you can’t bid.

 

 

[NutsAboutGolf]

55 minutes ago, margo2011 said:

Hello ,we’ve cruised with celebrity 4 times and will be again in July this year ,

but have never received an email offering us the option to bid for an upgrade .Is this due to us not having had enough cruises with them ?

any information would be greatly appreciated thanks in anticipation .

 

 

If @jelayne's suggestion of managing booking doesn't work, email CelebrityMoveUp@celebrity.com as you have nothing to lose.  Keep the email as short of possible, just say "please make booking # 123456 eligible for MoveUp"...FYI, they have replied to me that they can't do anything until I'm within 21 days of the sailing and (of course) they request I email them again once within 21 days

[mahdnc]

1 hour ago, margo2011 said:

Hello ,we’ve cruised with celebrity 4 times and will be again in July this year ,

but have never received an email offering us the option to bid for an upgrade .Is this due to us not having had enough cruises with them ?

any information would be greatly appreciated thanks in anticipation .

 

 

You don't have to wait for an email, you can also initiate your own MoveUp through "Manage Reservation" as jelayne posted or you can go to this page on Celebrity's website:

 

https://www.celebritycruises.com/bid-on-cruise-room-upgrade

 

There are a nice set of FAQs at the bottom of the webpage.

[margo2011]

Thank you all for your I kind help ,will do .