How to log on to Silversea website?

[TomTN]

I booked a Silversea cruise yesterday with a travel agent. I have a document the agent attached from Silversea.

When I open the Silversea website I click on "My Silversea" at the top of the page. 

It autofills my email address, albeit with the first letter capitalized.  It also auto fills a temorary password. It ask me to change the password.   I can't do that with any success. 

I can click on "sign in", "create account" or "forgot password".  When I click on any of these I get a rolling circle that is never ending.

Any suggestions?

 

[JHLH821]

I had the same issues this morning. It took almost 3 hours for their system to email me a password reset. I was finally able to log in but it required an activation. After waiting 45 minutes for that email, I called them and one of the customer service representatives was able to manually activate my account. Though she added it would take 2-3 hours for the system to update. Seems a bit clunky to me.

I used chrome and firefox on their site

[TomTN]

48 minutes ago, JHLH821 said:

I had the same issues this morning. It took almost 3 hours for their system to email me a password reset. I was finally able to log in but it required an activation. After waiting 45 minutes for that email, I called them and one of the customer service representatives was able to manually activate my account. Though she added it would take 2-3 hours for the system to update. Seems a bit clunky to me.

I used chrome and firefox on their site

Thanks,

I'll give it a few days.

Frustating.

[JHLH821]

8 minutes ago, TomBeckCruise said:

Thanks,

I'll give it a few days.

Frustating.

I tried 15 minutes ago and it worked. I now have full access and can amend my profile and add preferences. If you have time I recommend calling them, they were helpful

[Lois R]

25 minutes ago, JHLH821 said:

I tried 15 minutes ago and it worked. I now have full access and can amend my profile and add preferences. If you have time I recommend calling them, they were helpful

I had tried to get in my account this morning and could not but it worked now too. So looks like it was one of those "funky issues".

[Lois R]

37 minutes ago, TomBeckCruise said:

Thanks,

I'll give it a few days.

Frustating.

Hi, maybe a few hours but after having problems logging in this morning it now works for me. I doubt you need to wait a few days.

[JHLH821]

11 minutes ago, Lois R said:

Hi, maybe a few hours but after having problems logging in this morning it now works for me. I doubt you need to wait a few days.

the agent mentioned they were also experiencing phone issues. They called me back within 5 minutes after my initial call

[TomTN]

My agent sent me an email saying he was just now(About 1 hour ago) able to get his part completed at Silversea.

 

 

[TomTN]

I made the call this morning. Took about 3-4 minutes with the rep. Now to make dinner and shore excursion reservations.

 

It seems like all cruise line websites are C- and below.

Edited May 26, 2023 by TomBeckCruise