Prepay gratuities when booked via TA

[Xyla]

I called Royal to prepay gratuities for my upcoming sailing. We have two cabins, both booked with a TA but different TAs. I was able to prepay my cabin, but they wouldn't let me prepay my kids cabin, said it had to be one of the passengers in that cabin calling. So I called back (as my daughter) and was told this time that I couldn't prepay, it had to go through the TA. Is this a HUCA situation or did I just get lucky the first time?

[Ourusualbeach]

19 minutes ago, Xyla said:

I called Royal to prepay gratuities for my upcoming sailing. We have two cabins, both booked with a TA but different TAs. I was able to prepay my cabin, but they wouldn't let me prepay my kids cabin, said it had to be one of the passengers in that cabin calling. So I called back (as my daughter) and was told this time that I couldn't prepay, it had to go through the TA. Is this a HUCA situation or did I just get lucky the first time?

You got lucky the first time. 

[fatbird]

Just get the TA to do it. Mine does it all the time.

[poocher]

This is why you have a TA.  They do the leg work for you.  Call & let them handle it.