amindu Posted August 30, 2023 #1 Share Posted August 30, 2023 (edited) There are always plenty of negative posts or opinions on RCCL. I wanted to share a positive note in regards to the cruise line that was very unexpected and appreciated. My mother in law unexpectedly passed away a couple days ago and our cruise is in 18 days. I was fully expecting to either pay the $400 (4 passengers) change fee or ask them if they would make an exception and give FCC. My TA called them and they actually offered her a 3rd option which was a full refund. I was shocked and surprised as I did not expect this. So Thank You Royal for your actions, you have earned a customer for life. Edited August 30, 2023 by amindu 27 1 Link to comment Share on other sites More sharing options...
Rare shipshape sam Posted August 30, 2023 #2 Share Posted August 30, 2023 That is a great response from Royal. Sorry for the passing of your mother in-law. 1 Link to comment Share on other sites More sharing options...
deliver42 Posted August 30, 2023 #3 Share Posted August 30, 2023 Sorry for your loss, but way to go Royal Link to comment Share on other sites More sharing options...
Sunshine3601 Posted August 30, 2023 #4 Share Posted August 30, 2023 Sorry for the loss of Mother In Law. Happy to hear that Royal was compassionate and offered full refund. Take care Link to comment Share on other sites More sharing options...
LobsterStalker Posted August 30, 2023 #5 Share Posted August 30, 2023 1 hour ago, amindu said: There are always plenty of negative posts or opinions on RCCL. I wanted to share a positive note in regards to the cruise line that was very unexpected and appreciated. My mother in law unexpectedly passed away a couple days ago and our cruise is in 18 days. I was fully expecting to either pay the $400 (4 passengers) change fee or ask them if they would make an exception and give FCC. My TA called them and they actually offered her a 3rd option which was a full refund. I was shocked and surprised as I did not expect this. So Thank You Royal for your actions, you have earned a customer for life. Very sorry for your loss , and very surprising to hear this ... Good for them ! Link to comment Share on other sites More sharing options...
Vibe Posted August 30, 2023 #6 Share Posted August 30, 2023 Condolences to you and your family. It was nice of Royal Caribbean to refund your money. 1 Link to comment Share on other sites More sharing options...
cynt Posted August 30, 2023 #7 Share Posted August 30, 2023 (edited) I can vouch for this. My dad passed last year. We had already paid it in full because it was after the final payment date. I was calling to cancel and told them why. Sure enough they refunded it in full. My dad had purchased the trip insurance but they refunded that as well. My condolences. Sending virtual hugs @amindu Edited August 30, 2023 by cynt 3 Link to comment Share on other sites More sharing options...
Rare perfect match Posted August 30, 2023 #8 Share Posted August 30, 2023 So sorry for your loss. 💐 Link to comment Share on other sites More sharing options...
Billy Baltic Posted August 30, 2023 #9 Share Posted August 30, 2023 Sorry for your loss. In the current market they probably resold the room at a hefty markup on what they refunded. 3 Link to comment Share on other sites More sharing options...
Reina del Mar Posted August 30, 2023 #10 Share Posted August 30, 2023 Sorry for your loss. Well done RCCL. Link to comment Share on other sites More sharing options...
erby2283 Posted August 30, 2023 #11 Share Posted August 30, 2023 4 hours ago, Billy Baltic said: Sorry for your loss. In the current market they probably resold the room at a hefty markup on what they refunded. #truestory Glad to hear they were compassionate and cut you a break. Link to comment Share on other sites More sharing options...
Jimbo Posted August 30, 2023 #12 Share Posted August 30, 2023 Your travel agent needs to get the name and number of the customer service person they talked to for later use for all. 1 Link to comment Share on other sites More sharing options...
karena1 Posted August 30, 2023 #13 Share Posted August 30, 2023 19 hours ago, amindu said: There are always plenty of negative posts or opinions on RCCL. I wanted to share a positive note in regards to the cruise line that was very unexpected and appreciated. My mother in law unexpectedly passed away a couple days ago and our cruise is in 18 days. I was fully expecting to either pay the $400 (4 passengers) change fee or ask them if they would make an exception and give FCC. My TA called them and they actually offered her a 3rd option which was a full refund. I was shocked and surprised as I did not expect this. So Thank You Royal for your actions, you have earned a customer for life. Sometimes they are really great about stuff like that, which is one of the reasons we stay loyal to them. Sorry about your mother in law. 1 Link to comment Share on other sites More sharing options...
HERDFAN Posted August 30, 2023 #14 Share Posted August 30, 2023 Same thing happened to me in 2016 when my father passed away 9 days before our cruise. Customer service turned me over to management and the manager gave me a code to use when booking another cruise and all the money I paid for the canceled one went to the new one. They also gave me 100$ shipboard credit when I rebooked about 2 months later. I've never had a bad experience dealing with ANY Royal Caribbean employee. 3 Link to comment Share on other sites More sharing options...
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