Current Options for Explora Canceled Cruises

[sasejm]

Here is what I just received in an email.

 

Option 1 - Rebook a new journey -

 

“Move to another journey and receive a 30% Future Journey Credit for the full value of the current Journey.”

“Please take up to 30 days to decide.”

“Details on the new itineraries for EXPLORA II will be revealed in approximately 2 weeks.”

 

 

Option 2 - Cancellation

 

"Clients will receive a full refund of the funds paid for their Journey."

"No Future Journey credit."

[jo-b]

Thank you 

[frankhi]

New itineraries for 1 and 2

Explora Journeys - Journey Planner EXPLORA I EXPLORA II MAY 2024 - APRIL 2025 31082023.pdf

Edited August 31, 2023 by frankhi

[CruiseCrew123]

So if the full value of your current journey is $10k you would receive FJC of $3K even if your cancelled trip is made up of previous FJC and cash payment and/or price adjustment ?

[sasejm]

24 minutes ago, CruiseCrew123 said:

So if the full value of your current journey is $10k you would receive FJC of $3K even if your cancelled trip is made up of previous FJC and cash payment and/or price adjustment ?

 

My read on it is 30% of the full price of the canceled cruise, regardless of how you paid for it. I don't know what FJC is but in any case, you can Call: 0 800 031 8935 to verify your specific situation.

[sasejm]

52 minutes ago, frankhi said:

New itineraries for 1 and 2

Explora Journeys - Journey Planner EXPLORA I EXPLORA II MAY 2024 - APRIL 2025 31082023.pdf 1.25 MB · 10 downloads

 

Thank you for the update on Explora 2. The Explora 2 itineraries have changed dramatically. 

[frankhi]

Mine is about the same just on 2 instead of 1

Edited August 31, 2023 by frankhi

[CruiseCrew123]

Have you seen any prices ? Wonder what happens if you paid in full and the 30% FJC means the total is less than already paid 

[Nunagoras]

15 hours ago, frankhi said:

New itineraries for 1 and 2

Explora Journeys - Journey Planner EXPLORA I EXPLORA II MAY 2024 - APRIL 2025 31082023.pdf 1.25 MB · 40 downloads

Ok, thanks. So, if my memory stinks, E2 itineraries are former E1 ones with some additions and the odd 4 nighter sampler cruises removed in favor of 7-11 night cruises? Less prone to booze cruises and more profitable on the shore excursions and other extras. There are some interesting itineraries out there. Quite nice to see Portimão on the new list, but many luxe lines do stop there either!

 

Let us see: There are 2 itineraries that might to capture my attention: The one that calls in Monte Carlo and the ones that call in Lisbon an Portimão. Lisbon to Barcelona, well, easy flights from Lisbon nonetheless...

[kelleherdl]

I’m still disappointed our original Rome to Venice to Athens on Explora II disappeared, but our alternate Rome to Barcelona to Barcelona on Explora II is still pretty much intact. I’m having my TA explore that rebooking as an Extended Journey.

[uktog]

22 hours ago, sasejm said:

 

My read on it is 30% of the full price of the canceled cruise, regardless of how you paid for it. I don't know what FJC is but in any case, you can Call: 0 800 031 8935 to verify your specific situation.

Be careful we still can’t get confirmation of that re the inaugural they cancelled with only 7-10 day’s warning. 
They’re absolutely intransigent in recognising the negative impact of that one for non travel agent guests 
 

[Critically Cruising]

14 minutes ago, uktog said:

They’re absolutely intransigent in recognising the negative impact of that one for non travel agent guests 

 

Tell them you're an influencer with over 100,000 followers.

 

You can be as honest as they are.

 

 

[jo-b]

22 hours ago, CruiseCrew123 said:

Have you seen any prices ? Wonder what happens if you paid in full and the 30% FJC means the total is less than already paid 

My UK TA ( who knew nothing about this until we contacted them this afternoon) said this 

 

From what I am advised the FCC is based on 30% of your current £xxxx and you have 30 days to transfer to any new booking with full refund of any unused amount.  You don’t have to pay in full if you just want to book with deposit.  You can select ANY Explora Journey, not just the replacement voyage. All other JEC (OBC) will remain as per the original booking

 

Just to add our TA was on her way to a cruise holiday, her company had had no contact from Explora but within an hour she had called them, emailed us and a refund was being processed back onto the CC. And she still had time to post photos on her FB sitting on hotel balcony with a glass of champagne😀

[CruiseCrew123]

Did you rebook another cruise or just cancel and get a refund ?

[travelberlin]

1 hour ago, jo-b said:

My UK TA ( who knew nothing about this until we contacted them this afternoon) said this 

 

From what I am advised the FCC is based on 30% of your current £xxxx and you have 30 days to transfer to any new booking with full refund of any unused amount.  You don’t have to pay in full if you just want to book with deposit.  You can select ANY Explora Journey, not just the replacement voyage. All other JEC (OBC) will remain as per the original booking

 

Just to add our TA was on her way to a cruise holiday, her company had had no contact from Explora but within an hour she had called them, emailed us and a refund was being processed back onto the CC. And she still had time to post photos on her FB sitting on hotel balcony with a glass of champagne😀

Wow! Please let us know when you get your refund. 
 

[jo-b]

8 hours ago, travelberlin said:

Wow! Please let us know when you get your refund. 
 

They told her it would take 7-10 days which she didn’t know if it was working days, I got a text from her to say that Explora had got back to her to say they had started the refund process. So 🤞🤞

[CruiseCrew123]

@jo-b is this a full refund or just a difference in price because of the FJC ? 

[jo-b]

Full refund we will give this time to settle down before booking again. Not sure also that Explora  II would have arrived on time. 

[English Tim]

If I hadn’t read about this on cruise critic, I would’ve been none the wiser, Nor would my travel agent, and as a result, I will have to do something about my amended itinerary.

[frankhi]

new cruises and pricing are available at EJ site

Edited September 7, 2023 by frankhi

[CruiseCrew123]

And at over 60% more than we originally paid !!!! Another cancellation on its way 

[frankhi]

Mine is up 10%, but then 30% off

[travelberlin]

11 hours ago, frankhi said:

Mine is up 10%, but then 30% off

Which one is that?

[frankhi]

1/24/25 on ex 2

[mike@sea]

Single supplement went up on most cruises and appears now at 150 % for regular suites and 200 % on PH and higher, on 2025 cruises to the Caribbean. That eats up the 30% FCC unfortunately. I am almost certain they will adjust and lower it again during the upcoming months, but for now, that’s what it is. 
That of course is still way better than what other cruise lines offer for single cabin occupancy ( except for those lines which offer one of those super tiny single cabins ).
 

Edited September 8, 2023 by mike@sea