Recent problems booking casino discount

[mustgo]

Previously, I just tell the Princess rep that I get casino discounts. She or he looks at my account, sees that I get the appropriate discount and adds it.  Now, the reps have no idea what I am talking about and sends me to the casino dept which also does not know what I am talking about and says the equivalent of have a nice day. Is anyone else having this problem and found a solution?  Tia

[roxievegas]

when you say "discount" - did you get an email or postcard ?

 

all offers should have a "code" and they look you up and see if that is attached to your account.

 

call back with the code

[memoak]

My CVP can handle most casino offers. When the off shore group messed up a bounce back offer it too her 3 weeks to get resolved 

[mina]

Regular reps have not been able to apply the casino percent discount using code CASINO  for some time.  However, a cvp or travel agent can.  Our CVP applies it all the time.