peder Posted September 26, 2023 #1 Share Posted September 26, 2023 Why would MSC not offer chat support in this day and age? It seems like it would cut down on the vast majority of their communication issues and reduce their costs significantly at the same time. 2 Link to comment Share on other sites More sharing options...
HonkyTonkAngel Posted September 26, 2023 #2 Share Posted September 26, 2023 Totally agree with you! I had questions but didn't feel like talking on the phone! Link to comment Share on other sites More sharing options...
peder Posted September 26, 2023 Author #3 Share Posted September 26, 2023 I would use chat for nearly all customer service interactions if I could. I think it's easier for both the agent and the customer to be on the same page with the written word... much less opportunity to be misunderstood. Link to comment Share on other sites More sharing options...
lcpagejr Posted September 26, 2023 #4 Share Posted September 26, 2023 Because there would be a written trail of conversation. MSC is still the King of inconsistent communication .... 1 2 Link to comment Share on other sites More sharing options...
Fighterone Posted September 27, 2023 #5 Share Posted September 27, 2023 13 hours ago, lcpagejr said: Because there would be a written trail of conversation. MSC is still the King of inconsistent communication .... Well said! 1 Link to comment Share on other sites More sharing options...
Paphillyguy Posted September 27, 2023 #6 Share Posted September 27, 2023 16 hours ago, lcpagejr said: Because there would be a written trail of conversation. MSC is still the King of inconsistent communication .... This was my first thought LOL 1 Link to comment Share on other sites More sharing options...
deliver42 Posted September 28, 2023 #7 Share Posted September 28, 2023 What makes anyone think MSC wouldn't screw that up too? Link to comment Share on other sites More sharing options...
optimusprime82 Posted September 29, 2023 #8 Share Posted September 29, 2023 MSC hasn't mastered verbal communication yet. They need to learn how to walk before they start running with an online chat option. 1 Link to comment Share on other sites More sharing options...
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