Rebooking same cruise - Am I missing anything?

[All4d]

I have an Alaskan cruise booked for August 2024. It's been reserved for a while, because we had to reschedule from last year when my dad couldn't travel. The price has recently gone down significantly, but Holland America is telling my TA they cannot do a refare because we have an upgrade to a better cabin through Club Orange. They will only refare to the upgraded cabin category, not the original VH category. 

 

I've already confirmed that club orange is still available for that cruise. I'm thinking I should cancel my booking altogether (it's a refundable deposit) and rebook at the lower price, re-add in club orange and the upgrade. Is there anything I'm missing? Could they refuse to sell me club orange a second time? Also, the have-it-all-plus promotion says it's for new bookings only. Will they take the promotion away from us since we are re-booking the same cruise, or is it considered a new booking? And is it possible to process the new booking before I've cancelled the old one just to be safe, or will the system catch that? I haven't cruised a lot, so I'm worried that I'm missing something I'm not aware of, and I don't want to mess up our plans. Thank you to any experienced Holland America cruisers who can provide insight!!

[CruiserBruce]

If you cancel, it will be a new booking, subject to whatever is available. The HIA+ seems to be commonly offered when a new schedule is announced, but I can't promise that will apply in every case. 

[LAFFNVEGAS]

You should not have had to cancel and rebook. When the agent was telling you because you had Club Orange I would have asked for a Supervisor or Lead technically the department would be to talk with a Pricing Specialist. Most likely you had a Call Center Rep, that does not want to call their Supervisors since they cannot do a Refare and I think they are told to try to not call to pricing Specialists. But if the original base fare you booked before adding Club Orange has dropped then you most definitely qualify for a reduce fare prior to final with a refundable deposit.

[All4d]

1 hour ago, CruiserBruce said:

If you cancel, it will be a new booking, subject to whatever is available. The HIA+ seems to be commonly offered when a new schedule is announced, but I can't promise that will apply in every case. 

Thank you for the info, Bruce.

[doone]

If I get information that doesn't make sense, I wait an hour or two and call back, get another agent, see what they say.  Often I get an answer on my second or sometimes third call that makes more sense than my first call.