Rare KKB Posted October 5, 2023 #1 Share Posted October 5, 2023 Sailing in Nov. & Jan. Nov booking I received an Amenities email that shows the OBC, but it does NOT appear on the Summary page of our reservation in My Account. Jan booking I did not receive an Amenities emails BUT it DOES show up on the Summary page of our reservation. I plan to print the Amenities email for the Nov booking & the Summary for the Jan booking to have as proof. Has anyone encountered any issues with something like this? Thanks! Link to comment Share on other sites More sharing options...
sjacobs11 Posted October 5, 2023 #2 Share Posted October 5, 2023 Just ran into the same issue and emailed shareholder services who also saw the error and corrected it. I'd email them to clear it up. 1 Link to comment Share on other sites More sharing options...
Russiamomm Posted October 5, 2023 #3 Share Posted October 5, 2023 I’m sure you’ve already done it, but for my cruise next week it shows as a $100 purchased item, as opposed to showing up as onboard credit in the summary in the upper left hand side of the reservation as all previous cruises and the one I have booked for December. I thought it odd when it came through that way, but assumed it was because I had asked that it only be applied to my account and not split between me and my cabin mate. Link to comment Share on other sites More sharing options...
Rare shof515 Posted October 5, 2023 #4 Share Posted October 5, 2023 on your cruise confirmation email under promo codes look for: NCLHBENE this is the code for the shareholder OBC Link to comment Share on other sites More sharing options...
shoptom Posted October 5, 2023 #5 Share Posted October 5, 2023 I had shareholder OBC appearing on the top summary for two weeks before disappearing. Live chat confirmed I had no credit. I emailed shareholder and they sent me a new email receipt showing I purchased credit, which is now how it appears online. Link to comment Share on other sites More sharing options...
nhtravels Posted October 5, 2023 #6 Share Posted October 5, 2023 My $50 OBC (5 day cruise next week) also shows as a $50 purchased item, instead of the OBC in the summary. I'm waiting to see how my January one shows, as it is a $100 and both DH and I are on the sailing and share the stockholder account. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted October 5, 2023 #7 Share Posted October 5, 2023 56 minutes ago, shoptom said: I emailed shareholder and they sent me a new email receipt showing I purchased credit, which is now how it appears online. You purchased OBC? Link to comment Share on other sites More sharing options...
davencl Posted October 5, 2023 #8 Share Posted October 5, 2023 I have seen OBC recorded several different ways. I have always received it but always keep copies of any confirmations to bring on board. Link to comment Share on other sites More sharing options...
davencl Posted October 5, 2023 #9 Share Posted October 5, 2023 6 minutes ago, ChiefMateJRK said: You purchased OBC? In my case it's sometimes shown up as a purchase in their system. Go figure.... Link to comment Share on other sites More sharing options...
Russiamomm Posted October 5, 2023 #10 Share Posted October 5, 2023 Just now, davencl said: In my case it's sometimes shown up as a purchase in their system. Go figure.... Yeah. That’s what I was getting at in an earlier post. For next week’s cruise, that’s how it showed for me as well. Now I have a possible additional problem. Earlier this week I purchased $1000 of OBC to take advantage of the Amex offer. The system allowed me to book it, but now I have $1100 of “purchased” OBC. Both are showing on my summary, but I’m hoping I don’t run into issues because you’re supposed to be limited to $1000 of purchased (refundable) credit. Both are shown as the same category of purchase. I don’t know how the system differentiates between refundable (the purchased credit) and non-refundable (the SH credit). Link to comment Share on other sites More sharing options...
phantomII Posted October 19, 2023 #11 Share Posted October 19, 2023 On 10/5/2023 at 11:45 AM, KKB said: Sailing in Nov. & Jan. Nov booking I received an Amenities email that shows the OBC, but it does NOT appear on the Summary page of our reservation in My Account. Jan booking I did not receive an Amenities emails BUT it DOES show up on the Summary page of our reservation. I plan to print the Amenities email for the Nov booking & the Summary for the Jan booking to have as proof. Has anyone encountered any issues with something like this? Thanks! The exact same thing just happened to me. Link to comment Share on other sites More sharing options...
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