Nodakboiler Posted October 23, 2023 #1 Share Posted October 23, 2023 Is anyone else having problems making partial payments online using only gift cards. I used to be able to do this easily, and now it seems to want credit card information as well. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted October 23, 2023 #2 Share Posted October 23, 2023 What are you trying to pay for? Things off invoice, that is, things in your cart must be purchased with one method or the other. You cannot, for example, pay for shore excursions with both a gift card and a credit card. 1 Link to comment Share on other sites More sharing options...
cunnorl Posted October 23, 2023 #3 Share Posted October 23, 2023 2 hours ago, Nodakboiler said: Is anyone else having problems making partial payments online using only gift cards. I used to be able to do this easily, and now it seems to want credit card information as well. I have been using the gift cards to make payments online without difficulty until now. I have tried several times without success. Same experience as you. I am going to try to call HAL today which I really dont want to do. Link to comment Share on other sites More sharing options...
keeponcruising Posted October 23, 2023 #4 Share Posted October 23, 2023 1 hour ago, cunnorl said: I have been using the gift cards to make payments online without difficulty until now. I have tried several times without success. Same experience as you. I am going to try to call HAL today which I really dont want to do. Someone else mentioned that they gave their credit card info when making a purchase with gift cards and the transaction went through on the credit card. Link to comment Share on other sites More sharing options...
Nodakboiler Posted October 23, 2023 Author #5 Share Posted October 23, 2023 That was me before and I had to call HAL to cancel. This is making partial payment on the cruise total cost. It worked again for a while but now is back to wanting CC info. Have tried several different computers. Will have to wait until back in the states. Link to comment Share on other sites More sharing options...
Big Dawg CC Posted October 23, 2023 #6 Share Posted October 23, 2023 I had the same problem last week. Nothing worked. Had to call HAL. When you get to the payment stage, if the Full Pay and Partial Pay icons are side by side, it will work. If the Partial Pay icon is at the bottom, it will not work as it will continually ask you for credit card info even though you are trying to pay with gift cards. I have no idea why it will sometimes show up side by side and why at other times it shows at the bottom. Tried different browsers, including incognito, and nothing worked that day. 1 Link to comment Share on other sites More sharing options...
Sabbi39 Posted November 5, 2023 #7 Share Posted November 5, 2023 Having the same issue the last 2 days. Emailed my Holland America TA waiting for her to get back to me. I have also used the gift cards in the past. Link to comment Share on other sites More sharing options...
Rare POA1 Posted November 5, 2023 #8 Share Posted November 5, 2023 Same thing happened to us. It's a programming issue on HAL's part. There are weird, "half the cart can only be paid for by one method" issues. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted November 11, 2023 #9 Share Posted November 11, 2023 Used HAL gift cards to pay for an excursion days before leaving on Oct 29 cruise. I had to remove the items I was paying for w/cc to complete the transaction w/gc then put them back in to use cc to pay for them. It was way after hours so nobody to call - it was a pain but I accomplished what I wanted to do. Link to comment Share on other sites More sharing options...
acsxfan1 Posted November 18, 2023 #10 Share Posted November 18, 2023 I'm getting the same issue -- Unable to make partial payment with Gift Card .. Link to comment Share on other sites More sharing options...
Rare POA1 Posted November 18, 2023 #11 Share Posted November 18, 2023 I don't know if it's the way they have the items configured in the shopping engine or what, but some items are credit card only. I don't know if there is an actual reason or if just a misconfiguration. I'm leaning toward the latter. Link to comment Share on other sites More sharing options...
alwaysfrantic Posted November 25, 2023 #12 Share Posted November 25, 2023 I read that one needs to call to have the gift cards applied, but I have an online travel agency. I have a page I can make payments with a credit card. Hal wouldn’t take a payment because I have a TA. How does that work before I spend a lot on cards? Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 25, 2023 #13 Share Posted November 25, 2023 4 minutes ago, alwaysfrantic said: I read that one needs to call to have the gift cards applied, but I have an online travel agency. I have a page I can make payments with a credit card. Hal wouldn’t take a payment because I have a TA. How does that work before I spend a lot on cards? You can pay for excursions, packages and other incidentals with gift cards on the website. The website is notoriously glitchy but with patience and luck it can be done. If you booked with a TA then yes all fare payments go through them. Your TA can use your gift cards to pay. I have done both things this past week Link to comment Share on other sites More sharing options...
alwaysfrantic Posted November 25, 2023 #14 Share Posted November 25, 2023 Do I email the TA the numbers and PNs? 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 25, 2023 #15 Share Posted November 25, 2023 1 minute ago, alwaysfrantic said: Do I email the TA the numbers and PNs? I email mine to my TA. Please be sure to keep a digital or physical record of your gift cards as even the best laid plans may go astray and any refunds will go back to those cards. 2 1 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted November 25, 2023 #16 Share Posted November 25, 2023 (edited) @Mary229 has offered some excellent advice again. If anything happens, HAL will refund to the gift card. If you no longer have access to the physical card, or the emailed version with number and pin, you maybe out of luck. It's always good habit to keep all gift cards until several weeks after they are spend (in the event of a return). Especially true with appliances where they come with a year warranty. I just email my TA a screen shot of the gift cards w/pin and keep a spreadsheet of the giftcard number, pin, date, and item I spent on. Edited November 25, 2023 by BermudaBound2014 2 Link to comment Share on other sites More sharing options...
Tryingtocruise Posted December 13, 2023 #17 Share Posted December 13, 2023 Still happening. I thought maybe if I put a credit card # in, and only asked for the amount of the gift card to be paid it would take that first. Nope - charged the card, which I really didn't want. Left a message with HAL vacation planner. Very annoying. Link to comment Share on other sites More sharing options...
Nodakboiler Posted December 14, 2023 Author #18 Share Posted December 14, 2023 We do keep all our gift card numbers but when a port was cancelled on our last cruise, the HAL shore excursion which had been paid by AARP gift card was refunded to the onboard credit card which was more convenient. I would think onboard they wouldn't have access to the gift card info. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 14, 2023 #19 Share Posted December 14, 2023 1 hour ago, Nodakboiler said: We do keep all our gift card numbers but when a port was cancelled on our last cruise, the HAL shore excursion which had been paid by AARP gift card was refunded to the onboard credit card which was more convenient. I would think onboard they wouldn't have access to the gift card info. Exactly. The ship has no method of refunding a gift card, it says so in the fine print Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted December 14, 2023 #20 Share Posted December 14, 2023 13 hours ago, Nodakboiler said: We do keep all our gift card numbers but when a port was cancelled on our last cruise, the HAL shore excursion which had been paid by AARP gift card was refunded to the onboard credit card which was more convenient. I would think onboard they wouldn't have access to the gift card info. Correct - pre cruise refund goes back to the gift card. During a cruise (ie while onboard) refund goes to the onboard statement and ultimately if not used is refunded to the CC on file. Or you can collect it in cash, if you prefer. Link to comment Share on other sites More sharing options...
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