Tigrou Posted October 24, 2023 #1 Share Posted October 24, 2023 Today I have booked using a FCD for the first time. FCD value for a UK booking is £75 and that's what shows as the deposit on the confirmation. However, under the Cancellation Schedule it shows "15% of Total Charges" from today, ie the amount the deposit would have been if I hadn't used the FCD. I wasn't expecting this, I expected any cancellation charge prior to PIF date to only be the deposit I've paid, ie the £75 FCD. Same as when I booked on a £50 deposit offer, the cancellation charge shows as only £50 up to PIF date. One of my reasons for buying FCDs recently was because I thought it would only tie me into £75 until PIF date rather than the full, non-refundable deposit. However, this doesn't appear to be the case. Could anyone who books using FCD in the UK please tell me if this is correct or not? Link to comment Share on other sites More sharing options...
antsp Posted October 24, 2023 #2 Share Posted October 24, 2023 If you cancel you will loose the fcd £75, that's all 1 Link to comment Share on other sites More sharing options...
Tigrou Posted October 24, 2023 Author #3 Share Posted October 24, 2023 6 minutes ago, antsp said: If you cancel you will loose the fcd £75, that's all But that isn't what it shows on the confirmation, hence my concern. It clearly states, "Cancellation Schedule - 24 Oct 23 - 15% of Total Charges". Link to comment Share on other sites More sharing options...
antsp Posted October 24, 2023 #4 Share Posted October 24, 2023 No when you use a fcd 1 1 Link to comment Share on other sites More sharing options...
Tigrou Posted October 24, 2023 Author #5 Share Posted October 24, 2023 Just now, antsp said: No when you use a fcd Which is what I understood. But I've just spent 45 minutes on a call with 2 Princess agents, clearly overseas. (It sounds as if they're working in a football stadium where there's a very loud match on! Wherever they are, why don't they use headsets so we don't hear the background noise?) First one kept insisting that I was correct, the cancellation would only be £75, but she also insisted that the confirmation was correct and the cancellation would be 15%! Aargh!! We just kept going around and around in circles. I asked to be put through to someone in the UK but instead got a 'supervisor' who initially confirmed the same conflicting information. Again I asked to speak to someone in the UK but after waiting 10 minutes it was the same overseas supervisor who came back and insisted that if I cancel it will cost 15%. However, I have no faith that she is right because I'm not convinced she understood what I was talking about when I mentioned Future Cruise Deposit. Hopefully it won't matter for this particular cruise as PIF is only a couple of months away. But I just want to get the correct information for future reference. Link to comment Share on other sites More sharing options...
Geoffa30 Posted October 24, 2023 #6 Share Posted October 24, 2023 We’re in the U.K. and have previously cancelled a cruise booked with an FCD. We only lost the FCD and didn’t have to top up to 15%. 1 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted October 24, 2023 #7 Share Posted October 24, 2023 1 hour ago, Tigrou said: Which is what I understood. But I've just spent 45 minutes on a call with 2 Princess agents, clearly overseas. (It sounds as if they're working in a football stadium where there's a very loud match on! Wherever they are, why don't they use headsets so we don't hear the background noise?) First one kept insisting that I was correct, the cancellation would only be £75, but she also insisted that the confirmation was correct and the cancellation would be 15%! Aargh!! We just kept going around and around in circles. I asked to be put through to someone in the UK but instead got a 'supervisor' who initially confirmed the same conflicting information. Again I asked to speak to someone in the UK but after waiting 10 minutes it was the same overseas supervisor who came back and insisted that if I cancel it will cost 15%. However, I have no faith that she is right because I'm not convinced she understood what I was talking about when I mentioned Future Cruise Deposit. Hopefully it won't matter for this particular cruise as PIF is only a couple of months away. But I just want to get the correct information for future reference. You are fretting over standard boilerplate text that is not customized when a guest used a FCD. I'd be satisfied with your two fellow UK citizens who posted that all you lose is the FCD. Link to comment Share on other sites More sharing options...
Tigrou Posted October 24, 2023 Author #8 Share Posted October 24, 2023 49 minutes ago, Geoffa30 said: We’re in the U.K. and have previously cancelled a cruise booked with an FCD. We only lost the FCD and didn’t have to top up to 15%. Thank you. Link to comment Share on other sites More sharing options...
Tigrou Posted October 24, 2023 Author #9 Share Posted October 24, 2023 31 minutes ago, Steelers36 said: You are fretting over standard boilerplate text that is not customized when a guest used a FCD. I'd be satisfied with your two fellow UK citizens who posted that all you lose is the FCD. I have now emailed Princess customer relations in the hope of getting it 'in writing'. I very much appreciate the confirmation from @antsp and @Geoffa30, it is reassuring. But ideally I want it confirmed in writing by Princess because ultimately, if I did have to cancel, it's Princess who would process it. And if it had been either of the agents I spoke to tonight, they would have charged me the 15%. Link to comment Share on other sites More sharing options...
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