Crystal Customized Experiences

[Keith1010]

Something new in my account under reservations since we took the first two Crystal Serenity cruise is the ability to submit a Crystal Customized Experiences Request.  

 

I realize this is not for everyone.  It provides an option to have Crystal Land Programs customize a private shore excursion for you and others in your traveling party.  Old Crystal had something like this.  It does involve a non-refundable fee of $100.00 and that is to cover costs associated with developing a proposed itinerary for you. I do realize you don’t know if you will be pleased with what is proposed including the cost until you receive the proposal.

 

I am glad it’s being offered as another option in the tool box for you to consider.

Some additional information follows.

 

Keith

 

Crystal Customized Experiences

General Terms & Conditions

1.     An initial non-refundable $100 service fee for each Crystal Customized Experience per port requested is due at the time the request form is received. If Crystal Customized Experiences are accepted and confirmed, the $100 non-refundable service fee for each port request will be applied to the final balance.

2.     All guests must have a deposit on file in order to book and/or participate in a Crystal Customized Experience.

3.     All Crystal Customized Experience Request forms must be submitted at least 14 business days prior to the sailing date. Please allow approximately 7-10 business days for processing and quotation of pricing for your Customized Experience(s).

4.     Payment in full for each Crystal Customized Experience is due upon acceptance and confirmation of the program.

5.     Crystal Customized Experiences and the $100 non-refundable service fee for each request are non-commissionable and non-transferable. They cannot be applied as credit toward any Crystal Customized Experience and/or any other services offered on board. They cannot be redeemed for cash and/or a cash refund or credit to the credit card.

6.     Any changes made to a Crystal Customized Experience after confirmation and payment in full are subject to a $100 service fee per change to each Crystal Customized Experience.

7.     The following penalties will apply for all pre-reserved Crystal Customized Experiences canceled by the travel agent and/or guest(s) after confirmation and payment in full is received:
 

Days prior to sailing	%
180-90 days prior to sailing	10%
90-60 days prior to sailing	25%
60-30 days prior to sailing	50%
30-0 days prior to sailing	100%

8. Should you have any questions while completing the Crystal Customized Experience form please email crystaldestinationsATcrystalcruisesDOTcom.

 

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