Absolutely cannot load the princess app on my S22 Android

[S18278C]

Going on the Regal Nov 12th. Green lane through the website app portal. Have tried resetting everything, deleting cookies, reinstalling Google play, won't load. Errors out every time. My wifes android loaded it 1st try. Can I use the web portal on board like the app and not lose functionality? Is there any issues I will find not having the app? TIA 

[IndyKid]

I have an S22 and had zero problems loading or using the app. I would check to make sure you have enough memory available. When was the last update? I would take it to wherever you purchased your phone and have them do some troubleshooting. 

[Rick&Jeannie]

Same here...no issues at all. I don't understand what you mean by reinstalling Google Play. That has nothing to do with the app operation. Did you mean uninstalled/reinstalled the actual Princess app? I assume you have rebooted the phone?

 

You can do almost everything on the web version that you can do on the app...but an S22 absolutely should be able to work! 

[Rick&Jeannie]

Clarification...do you mean that the app literally will not load or that you are having trouble logging in using the app?

[S18278C]

This is what I get every time I try and load it. Yes restarted, updated and followed the prompts on this message as well. Glad to hear that the web version is good enough. Surprised I am the only one! I have installed many apps since. Have over half my memory left as well!

[t&atravel]

51 minutes ago, S18278C said:

This is what I get every time I try and load it. Yes restarted, updated and followed the prompts on this message as well. Glad to hear that the web version is good enough. Surprised I am the only one! I have installed many apps since. Have over half my memory left as well!

Did you try the link to the “common ways to fix the problem”? What happened then? 

[S18278C]

Tried all the possible fixes. Other than buy a new phone...🤪

[kywildcatfanone]

21 hours ago, S18278C said:

Going on the Regal Nov 12th. Green lane through the website app portal. Have tried resetting everything, deleting cookies, reinstalling Google play, won't load. Errors out every time. My wifes android loaded it 1st try. Can I use the web portal on board like the app and not lose functionality? Is there any issues I will find not having the app? TIA 

Clear cache on the app

[S18278C]

I don't have the app so can't for that one. I did clear the cache from the Google play app but no dice.

[Rick&Jeannie]

Wow!  I don't think that I've even *heard* of anybody having this problem.  By any chance are you behind in your Samsung OS updates?  What version are you at?  Have you been upgraded to One UI ?

[Rick&Jeannie]

Please forgive my ignorance!  Where is "Prescott"?

[mtnesterz]

12 minutes ago, Rick&Jeannie said:

Please forgive my ignorance!  Where is "Prescott"?

A community in Arizona, roughly between Phoenix to the south and Sedona to the northeast.

[kywildcatfanone]

Perhaps try it on cellular data and not wifi?