Rare KKB Posted November 13, 2023 #1 Share Posted November 13, 2023 We had to cancel a cruise & had used 3 Cruise Next certificates. Will those be returned to our account? Link to comment Share on other sites More sharing options...
Russiamomm Posted November 13, 2023 #2 Share Posted November 13, 2023 56 minutes ago, KKB said: We had to cancel a cruise & had used 3 Cruise Next certificates. Will those be returned to our account? When is the cruise? If you are before final payment date, they will be returned. If you cancel after final payment, I doubt you will get them back, but I don’t know for sure. Link to comment Share on other sites More sharing options...
Rare KKB Posted November 13, 2023 Author #3 Share Posted November 13, 2023 2 minutes ago, Russiamomm said: When is the cruise? If you are before final payment date, they will be returned. If you cancel after final payment, I doubt you will get them back, but I don’t know for sure. Thx. It was after final payment, so I guess we shall see. It is what it is! Link to comment Share on other sites More sharing options...
Russiamomm Posted November 13, 2023 #4 Share Posted November 13, 2023 8 minutes ago, KKB said: Thx. It was after final payment, so I guess we shall see. It is what it is! It’s an interesting question. Let us know what happens. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted November 13, 2023 #5 Share Posted November 13, 2023 I cancelled two bookings on Friday that were before final payment. Each had 2 CNs applied. They were returned to my account on Sunday. They didn't show up on the screen with all of my future bookings, but they were available in any "make a payment" screen that I opened. I applied them as deposit to four new bookings. I would be shocked if they would have returned them after final payment. Link to comment Share on other sites More sharing options...
julig22 Posted November 13, 2023 #6 Share Posted November 13, 2023 57 minutes ago, KKB said: Thx. It was after final payment, so I guess we shall see. It is what it is! If it's after final payment, it will depend on the penalty for starters. It would probably be in the best interest of NCL to return the certificates, since then you would have them to apply to another cruise. But with the screwy NCL accounting system, who knows. At one time, they were making refunds as CN certificates - but not for the full amount, so using them in the future would have been a problem, as they weren't enough for a full deposit and so forth. Note, this wasn't for a cancellation, just a fare reduction before final payment. I had to call and tell them no, please refund the cash. Link to comment Share on other sites More sharing options...
Sand and Seas Posted November 13, 2023 #7 Share Posted November 13, 2023 27 minutes ago, julig22 said: If it's after final payment, it will depend on the penalty for starters. It would probably be in the best interest of NCL to return the certificates, since then you would have them to apply to another cruise. But with the screwy NCL accounting system, who knows. At one time, they were making refunds as CN certificates - but not for the full amount, so using them in the future would have been a problem, as they weren't enough for a full deposit and so forth. Note, this wasn't for a cancellation, just a fare reduction before final payment. I had to call and tell them no, please refund the cash. Yes, we still have a CN for $11 we will never use that was left over from a cancellation during covid. Link to comment Share on other sites More sharing options...
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