Password will not open the VV app on my desktop

[tbmrt]

My password works fine on app...Saved it in two different files.

 

When I try to use it to see my VV account on my desktop, it tells me password and user ID aren't correct.  

 

It seems that this has happened a few times in the past.

 

Does anyone else have this problem?

[cantgetin]

Yup....I called IT about this once.  The game is to make a new account and you can use the same email and password....and magically it works.  VV is a pain!

 

[tbmrt]

3 hours ago, cantgetin said:

Yup....I called IT about this once.  The game is to make a new account and you can use the same email and password....and magically it works.  VV is a pain!

 

So uninstall on desktop and reinstall it with same email and password?  So weird. Tx