Pre cruise concierge

[smeck]

Is their a special number for the pre cruise concierge or do you dial the general number listed for reservations on the website?

[tjunmin]

In which type of cabin are you booked?

 

Generally speaking, call the number listed on the Celebrity website.

 

If you are a Retreat guest, there is a separate number you can use to reach the Shoreside Concierge. If you are on Sky or Celebrity suite, Shoreside Concierge will reach out to you over email closer to your sailing date. If you are on Royal Suite or above, Shoreside Concierge will contact you by phone closer to your sailing date. 

 

Hope this helps!

Edited January 4 by tjunmin

[Mrs_Tiki]

DH and I are in the Retreat on Ascent in a couple of weeks. Can anyone provide the shoreside concierge phone number and/or email for Ascent?

[Winemaker_1]

I'm not sure if this is what you're looking for but the Retreat Concierge number I have is 877.738.7328.  (US)

Edited January 8 by Winemaker_1

[smeck]

On 1/4/2024 at 5:02 PM, tjunmin said:

In which type of cabin are you booked?

 

Generally speaking, call the number listed on the Celebrity website.

 

If you are a Retreat guest, there is a separate number you can use to reach the Shoreside Concierge. If you are on Sky or Celebrity suite, Shoreside Concierge will reach out to you over email closer to your sailing date. If you are on Royal Suite or above, Shoreside Concierge will contact you by phone closer to your sailing date. 

 

Hope this helps!

I’m in an Aqua class sky suite. 

[tjunmin]

2 minutes ago, smeck said:

I’m in an Aqua class sky suite. 

For Aqua Sky Suites, there is limited shoreside concierge support. You'll receive an email asking for your preferences (e.g., pillow options, # of hangers, special occasion) closer to your sailing date, which is then passed onto the onboard team.

[wrk2cruise]

You can still call them.  1-877-RETREAT