Jussabitconfused Posted January 7 #1 Share Posted January 7 Must be a glitch. 2 Link to comment Share on other sites More sharing options...
soremekun Posted January 7 #2 Share Posted January 7 Screenshot the evidence. 2 2 Link to comment Share on other sites More sharing options...
Jussabitconfused Posted January 7 Author #3 Share Posted January 7 1 minute ago, soremekun said: Screenshot the evidence. I did. 🤣 2 Link to comment Share on other sites More sharing options...
JDsafeman Posted January 7 #4 Share Posted January 7 Just checked...mine too! I was trying to make a final payment on one and they all show Paid in Full. 1 1 Link to comment Share on other sites More sharing options...
Rare perfect match Posted January 7 #5 Share Posted January 7 (edited) Mine too! I’m not planning on spending all the money I’d be saving if it were true, though. I took screenshots of all of the cruises saying I don’t owe anything. I also made sure that I have good records of what I have paid towards each cruise so that the amounts I actually owe can be verified if necessary. Edited January 7 by perfect match Link to comment Share on other sites More sharing options...
Mum2Mercury Posted January 7 #6 Share Posted January 7 Paid in Full. Three of my favorite words. 1 Link to comment Share on other sites More sharing options...
smokeybandit Posted January 7 #7 Share Posted January 7 If only this was true. 1 Link to comment Share on other sites More sharing options...
Rare Engineroom Snipe Posted January 7 #8 Share Posted January 7 Actually, this would scare me if I have not paid it in full. There are horror stories about people getting double charges on something as simple as dining packages or drinking packages during the Black Friday sale events. They canceled their previous purchases and then purchased it at the new lower price. The original sales somehow end up being shown as not credited or still on the books as being unpaid. They then find that their cruise was "cancelled" due to an outstanding payment of what the drinking package or dining package. Anytime a system says I am paid in full when I know it is not sends warning bells about trying to get the billing corrected. Link to comment Share on other sites More sharing options...
Jussabitconfused Posted January 7 Author #9 Share Posted January 7 Still not corrected. Wonder how long this will take to fix. My final payment isn't due till middle of Feb. I imagine they will have fixed this by then. Link to comment Share on other sites More sharing options...
Rare Engineroom Snipe Posted January 7 #10 Share Posted January 7 3 minutes ago, Jussabitconfused said: Still not corrected. Wonder how long this will take to fix. My final payment isn't due till middle of Feb. I imagine they will have fixed this by then. With all of my years cruising, I have not had a billing discrepancy with RCI directly or going through a Travel Agency. Keep a tight eye on this issue. If it is going to be resolved, you should know within a few business days. 2 Link to comment Share on other sites More sharing options...
Florida Glamazon Posted January 7 #11 Share Posted January 7 Out of caution/parania,(and fear of God forbind my cruises being cancelled)-I sent my TA screen shots of two of the 3 cruises I booked that are showing as paid in full. Oddly, The 3rd cruise is still showing a balance, booked via a different agency. Link to comment Share on other sites More sharing options...
Jussabitconfused Posted January 7 Author #12 Share Posted January 7 4 minutes ago, Florida Glamazon said: Out of caution/parania,(and fear of God forbind my cruises being cancelled)-I sent my TA screen shots of two of the 3 cruises I booked that are showing as paid in full. Oddly, The 3rd cruise is still showing a balance, booked via a different agency. I will call before final payment if it isn't sorted out by then, but I am sure it will be. 2 Link to comment Share on other sites More sharing options...
smokeybandit Posted January 7 #13 Share Posted January 7 My furthest out cruise is March 2025 and it shows as no balance, too. Link to comment Share on other sites More sharing options...
njkruzer Posted January 7 #14 Share Posted January 7 I think all 5 of our cruises through April 2025 (stopped looking after November 2024). Wierd. Ignoring it for now but sill watch it. Link to comment Share on other sites More sharing options...
Jussabitconfused Posted January 8 Author #15 Share Posted January 8 6 hours ago, njkruzer said: I think all 5 of our cruises through April 2025 (stopped looking after November 2024). Wierd. Ignoring it for now but sill watch it. That is what I am doing. No sense in bombarding them with calls for something they will eventually fix on their own. Link to comment Share on other sites More sharing options...
mel76 Posted January 8 #16 Share Posted January 8 At least my account stays now logged in. Link to comment Share on other sites More sharing options...
Rare Engineroom Snipe Posted January 8 #17 Share Posted January 8 1 hour ago, mel76 said: At least my account stays now logged in. That is a good start. Give it a few business days to correct itself. There have been many choice comments made in hundreds if not thousands of posts about the reliability and accuracy of RCI's website and computer systems. I will leave it at that. Link to comment Share on other sites More sharing options...
Rare livingonthebeach Posted January 8 #18 Share Posted January 8 At least the CAS points show up correctly. Some have said their points and status were wiped out in the past, this is a much better problem. Still not corrected though. Link to comment Share on other sites More sharing options...
pyrateslife4me84 Posted January 8 #19 Share Posted January 8 (edited) Did you check the “make a payment” option? Should be more accurate. There have been a lot of issues with Black Friday 2023 deals messing up people’s balances so I wouldn’t be surprised if IT is setting all cruises to “paid in full” until they resolve the issue. I doubt they want people being mistakenly canceled. Give IT a few years to fix it. Edited January 8 by pyrateslife4me84 1 Link to comment Share on other sites More sharing options...
ngrund Posted January 8 #20 Share Posted January 8 Website shows no payment due, and there is no make a payment option, but the app still shows that I owe and has that option. Link to comment Share on other sites More sharing options...
Rare livingonthebeach Posted January 8 #21 Share Posted January 8 I don’t see the pay option on the App for my upcoming cruises or on the CP on the website - guess I’m lucky or maybe unlucky? Link to comment Share on other sites More sharing options...
CanobieFan Posted January 8 #22 Share Posted January 8 (edited) Just checked my November cruise and it shows You don't have a balance due and I've only paid for half of it, soooo whatever is going on, it still going on! Edited January 8 by CanobieFan Link to comment Share on other sites More sharing options...
JDsafeman Posted January 8 #23 Share Posted January 8 Just spoke with Customer Service and Rewards Program. Altogether I have spoken with 5 different people about an unrelated problem and none of them acknowledged there being a problem with the website. Link to comment Share on other sites More sharing options...
krusso80 Posted January 8 #24 Share Posted January 8 This shows for my June cruise as well. I did see a work around though. If you click on the anchor icon in the upper left corner and go to the main page there will be 3 horizontal lines in the same corner. Click on those, then manage my cruise, make a payment and then the correct balance should display along with the option to make a payment. 1 Link to comment Share on other sites More sharing options...
Rare Engineroom Snipe Posted January 8 #25 Share Posted January 8 4 hours ago, pyrateslife4me84 said: Did you check the “make a payment” option? Should be more accurate. There have been a lot of issues with Black Friday 2023 deals messing up people’s balances so I wouldn’t be surprised if IT is setting all cruises to “paid in full” until they resolve the issue. I doubt they want people being mistakenly canceled. Give IT a few years to fix it. This could be a viable hypothesis. Imagine that someone has their cruise cancelled due to lack of payment for whatever reason. The reservation system will open the room for availability and a second person books the cabin. With ships sailing very full right now, that would create chaos as you have two customers screaming at you over one cabin and one of them is not going to be happy. 1 Link to comment Share on other sites More sharing options...
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