KforKitty Posted January 31 #1 Share Posted January 31 How long should I expect to wait for a reply to email requests made post-cruise to the corporate office? I need a letter for my insurers confirming confinement due to Covid and to claim a partial fare refund. I have a US number to call but as I’m in the UK the cost is prohibitive. I tried calling yesterday but the estimate was a 14 minute wait and the call cost £3.45 just for the 1m7s it took to get me in a queue. It’s been 4 days since I sent my first email, with no response. Thanks Catherine Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted January 31 #2 Share Posted January 31 What email address did you use? Link to comment Share on other sites More sharing options...
StopTheWorld Posted January 31 #3 Share Posted January 31 Have you tried the UK number 0800 240 4307? Link to comment Share on other sites More sharing options...
KforKitty Posted January 31 Author #4 Share Posted January 31 2 minutes ago, cruisestitch said: What email address did you use? cec@celebrity.com appears to be the department that I was given the number of on board (1-844-418-6824). Catherine Link to comment Share on other sites More sharing options...
Oceangoer2 Posted January 31 #5 Share Posted January 31 (edited) 11 minutes ago, KforKitty said: cec@celebrity.com appears to be the department that I was given the number of on board (1-844-418-6824). Catherine Maybe try this? Still LD, but this is a number which may give you a quicker response. It WAS a direct number...maybe changed with the new President onboard. To contact our UK call centre, please call: 0344 493 2092 Already booked: medical & dietary requests specialistservicesuk@celebritycruises.com Returned from cruise: post-cruise enquiries, lost property & feedback customerrelationsuk@celebritycruises.com Edited January 31 by Oceangoer2 Link to comment Share on other sites More sharing options...
KforKitty Posted January 31 Author #6 Share Posted January 31 Thanks all. I’ll contact the customerrealationuk email address next. Catherine Link to comment Share on other sites More sharing options...
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