samcraig Posted February 5 #1 Share Posted February 5 Hey all - I see that the Carnival Hub App has a chat feature. I understand you can only use it if you pay $5 per person. The Carnival website seems to indicate that it's for ages 13+. Does anyone know if that restriction is in general, or tied specifically to cruise documentation. Asking because my child will be under 13, but have a phone and we wanted to know if we would all be able to chat. Thanks! Link to comment Share on other sites More sharing options...
Rare 1025cruise Posted February 5 #2 Share Posted February 5 Under 13 cannot have an account. Link to comment Share on other sites More sharing options...
weezal Posted February 5 #3 Share Posted February 5 https://help.goccl.com/app/answers/detail/a_id/7781/~/carnivals-hub-app Onboard Chat Access: The opportunity to chat with family & friends on board all cruise long from the comfort of your deck chair (fees apply). This feature is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat. Can minors use chat? Chat Access is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat. 1 Link to comment Share on other sites More sharing options...
samcraig Posted February 5 Author #4 Share Posted February 5 3 minutes ago, 1025cruise said: Under 13 cannot have an account. In reading some threads, I am not sure this is accurate as others have reported their kids being able to use it. But those posts were a bit older. Link to comment Share on other sites More sharing options...
samcraig Posted February 5 Author #5 Share Posted February 5 1 minute ago, weezal said: https://help.goccl.com/app/answers/detail/a_id/7781/~/carnivals-hub-app Onboard Chat Access: The opportunity to chat with family & friends on board all cruise long from the comfort of your deck chair (fees apply). This feature is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat. Can minors use chat? Chat Access is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat. Ok. Thanks. So it sounds like we can definitely use it. Link to comment Share on other sites More sharing options...
GalaxyJane Posted February 5 #6 Share Posted February 5 Just make sure everyone downloads the HUB app before arrival on the ship. You are supposed to be able to download it onboard, but we didn't have any luck the one time we tried that, leaving my then teen son without the ability to send messages. 1 Link to comment Share on other sites More sharing options...
Elaine5715 Posted February 5 #7 Share Posted February 5 28 minutes ago, samcraig said: In reading some threads, I am not sure this is accurate as others have reported their kids being able to use it. But those posts were a bit older. Not having an account is not the same as not using it 1 Link to comment Share on other sites More sharing options...
mistycruiser Posted February 5 #8 Share Posted February 5 Not related to minors but the chat iteself. We've used it several times on various ships and sometimes it's slow sending messages or not worked at all. Usually if we power down the phone and and turn it back on it will work again. Just an fyi in case you encounter issues. 1 Link to comment Share on other sites More sharing options...
Colorado Beach Bum Posted February 5 #9 Share Posted February 5 We did it with an under 13 and they were able to only chat with members of our party, no one else. Great way to keep track of them. 3 Link to comment Share on other sites More sharing options...
weezal Posted February 5 #10 Share Posted February 5 12 hours ago, mistycruiser said: Not related to minors but the chat iteself. We've used it several times on various ships and sometimes it's slow sending messages or not worked at all. Usually if we power down the phone and and turn it back on it will work again. Just an fyi in case you encounter issues. trying quitting just the carnival app, verify airplane mode, and connected to wifi Link to comment Share on other sites More sharing options...
jnicktem Posted February 5 #11 Share Posted February 5 Was just on the Liberty with my 12 year old daughter and she used the chat. Was really nice to have. 1 Link to comment Share on other sites More sharing options...
Doctorsbaby Posted February 6 #12 Share Posted February 6 I believe when my daughter was under 13, I had to add her chat from my phone/folio and give permission. She was limited to only people linked to our booking. Super important with the chat - you can NOT fully close the app out. If it’s not running in the background, you will not receive notifications. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now