Toad Posted February 15 #1 Share Posted February 15 I booked our cruise about four months ago with a new PCC, because my old PCC was no longer with the company. I have called for the last three days and requested a call. I haven’t received one. Now I am getting a bit aggravated. Has anyone ever changed PCC’s after booking? Do PCC’s make a commission on cruises booked, or are they on salary? I have never called since booking and wonder if PCC’s have no motivation to call once you are booked. Link to comment Share on other sites More sharing options...
DaveOKC Posted February 15 #2 Share Posted February 15 I do not know for certain, but have been told that they are on salary but do have some sort of quota system, so booking with them aids them. Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted February 15 #3 Share Posted February 15 There have been threads here in which half complain about their PCC, and the other half (maybe its 1/3) like their PCC. When my PCC wasn't returning calls, I called the general PCC number instead of entering an extension just held until someone picked up. Then I asked for a supervisor, and was asked if the person could take a message. I said no, I was willing to hold for however long it took to get a supervisor. It took a while, but when the supervisor came on the call I explained and was immediately assigned a new PCC who has been very attentive. And I was told that my previous PCC would not be blamed or punished. 3 Link to comment Share on other sites More sharing options...
rodndonna Posted February 15 #4 Share Posted February 15 (edited) Our HAL PCC uses an appointment booking system that some PCC's with HAL started trialing maybe a year ago. I really like it, easy to just go to the site and select a time/day for her to call us with a note saying what it with regards to. If you get a new PCC you may want to ask for one who can schedule call backs if that works for you. I HATE phone tag and/or being called at some random (usually bad) time. Edited February 15 by rodndonna 2 Link to comment Share on other sites More sharing options...
Toad Posted February 15 Author #5 Share Posted February 15 7 minutes ago, YourWorldWithBill said: There have been threads here in which half complain about their PCC, and the other half (maybe its 1/3) like their PCC. When my PCC wasn't returning calls, I called the general PCC number instead of entering an extension just held until someone picked up. Then I asked for a supervisor, and was asked if the person could take a message. I said no, I was willing to hold for however long it took to get a supervisor. It took a while, but when the supervisor came on the call I explained and was immediately assigned a new PCC who has been very attentive. And I was told that my previous PCC would not be blamed or punished. This is probably a good idea…. I did call the general number and they told me my PCC would definitely call today. If not I will try that tomorrow. I really am a bit po. Link to comment Share on other sites More sharing options...
Toad Posted February 15 Author #6 Share Posted February 15 1 minute ago, rodndonna said: Our HAL PCC uses an appointment booking system that some PCC's with HAL started trialing maybe a year ago. I really like it, easy to just go to the site and select a time/day for her to call us with a note saying what it with regards to. If you get a new PCC you may want to ask for one who can schedule call backs if that works for you. I HATE phone tag and/or being called at some random (usually bad) time. Yes I hate the random call thing too. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted February 15 #7 Share Posted February 15 Ditto regarding the random calls! They very rarely come at a convenient time. And I just received my first email with the new scheduling system yesterday! “Strangely” enough…. not long after I had to ignore a call from Seattle. Guess he noticed my activity. lol I find a good way to get your PCC’s attention is to click on email links and view specific itineraries. That alerts the bot to generate offers and notifications. @Toad, I hope your PCC experience turns around and they turn out to be great. When my old PCC left, and I was assigned a new one, I wasn’t too thrilled with him at first. Now I think he’s awesome. Good luck! Link to comment Share on other sites More sharing options...
Gigi1977 Posted February 15 #8 Share Posted February 15 Our PCC was wonderful and we had been with him for years. He left HAL for a year and in that year we had THREE different PCC - like a revolving door. I discovered that Jim Picicci had returned! Called had to speak to a couple of people and got reassigned to Jim. He immediately called me thanking me for seeking him out. I highly recommend him. Link to comment Share on other sites More sharing options...
Paulinda Posted February 15 #9 Share Posted February 15 I recently scheduled a call with my PCC and he called me promptly on time. Originally I tried calling him direct but he was not available. If it's a new system it worked well 1 Link to comment Share on other sites More sharing options...
TheEmerson Posted February 15 #10 Share Posted February 15 2 hours ago, Gigi1977 said: Our PCC was wonderful and we had been with him for years. He left HAL for a year and in that year we had THREE different PCC - like a revolving door. I discovered that Jim Picicci had returned! Called had to speak to a couple of people and got reassigned to Jim. He immediately called me thanking me for seeking him out. I highly recommend him. Jim was also mine. Now I have a decision to make. 1 Link to comment Share on other sites More sharing options...
Toad Posted February 15 Author #11 Share Posted February 15 Well, I waited all day, and the promised call never came. Grrrrrrrrrr! Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted February 15 #12 Share Posted February 15 (edited) 3 minutes ago, Toad said: Well, I waited all day, and the promised call never came. Grrrrrrrrrr! Sorry to hear that. I see a couple of mentions of an accomplished PCC in this thread. Maybe you could take advantage of that information. Editing to add: If your PCC is located on the west coast, it’s only 4:00pm there so they still have a couple of hours. Also thought I’d mention that my PCC has been known to call me up until 9:00pm EST (he’s based in Seattle) when he’s busy. Edited February 16 by *Miss G* 1 Link to comment Share on other sites More sharing options...
Toad Posted February 16 Author #13 Share Posted February 16 (edited) According to my PCC’s phone message, her hours are 7AM to 3:30 PM pacific time. Since it is now 7:00PM EST I am guessing I will not get a call. I will try for one of the recommended agents tomorrow Edited February 16 by Toad Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted February 16 #14 Share Posted February 16 7 hours ago, Toad said: This is probably a good idea…. I did call the general number and they told me my PCC would definitely call today. If not I will try that tomorrow. I really am a bit po. I agree w/others that PCC don't get commission, but they do have some sort of numbers they're held to. Also agree there seem to be a large number of "bad" or ineffective PCCs (mine is in this category) but there are some good ones. They don't work weekends, so you may want to consider that when trying to contact one. Leave yourself enough business time that you can hold for one to help you if yours doesn't call tomorrow. Link to comment Share on other sites More sharing options...
Gigi1977 Posted February 16 #15 Share Posted February 16 41 minutes ago, Toad said: Well, I waited all day, and the promised call never came. Grrrrrrrrrr! Call Jim Picicci. Link to comment Share on other sites More sharing options...
Toad Posted February 16 Author #16 Share Posted February 16 2 hours ago, Gigi1977 said: Call Jim Picicci. Plan on it tomorrow morning. Thank you. Is her the west coast? Link to comment Share on other sites More sharing options...
Gigi1977 Posted February 16 #17 Share Posted February 16 2 hours ago, Toad said: Plan on it tomorrow morning. Thank you. Is her the west coast? Yes, Jim is west coast. You will have to speak with a supervisor to get moved but it’s pretty simple. JPicicci@Hollandamerica.com 1 Link to comment Share on other sites More sharing options...
shippmates Posted February 16 #18 Share Posted February 16 Sorry you are having such issues getting a response from your PCC. I am wondering if you could find a local travel agent that would be more helpful and also in your time zone. Hope you get the answer that you need. Link to comment Share on other sites More sharing options...
Toad Posted February 16 Author #19 Share Posted February 16 7 hours ago, Gigi1977 said: Yes, Jim is west coast. You will have to speak with a supervisor to get moved but it’s pretty simple. JPicicci@Hollandamerica.com Thank you Gigi. I hope this works! 1 Link to comment Share on other sites More sharing options...
57redbird Posted February 16 #20 Share Posted February 16 Jason Meyers is also a great PCC...never in a hurry. He's in Vegas. Link to comment Share on other sites More sharing options...
Toad Posted February 16 Author #21 Share Posted February 16 Finally spoke with a supervisor at HAL, who was very nice and transferred my booking. She told me I would hear from my new PCC in a few hours. Thanks to all my CC friends I was getting so frustrated. 2 Link to comment Share on other sites More sharing options...
NCTribeFan Posted February 16 #22 Share Posted February 16 20 hours ago, Gigi1977 said: Our PCC was wonderful and we had been with him for years. He left HAL for a year and in that year we had THREE different PCC - like a revolving door. I discovered that Jim Picicci had returned! Called had to speak to a couple of people and got reassigned to Jim. He immediately called me thanking me for seeking him out. I highly recommend him. We're not supposed to mention PCCs names, but I used to have Jim. I'd love to get him back. Gal I have is OK but I'd much prefer him. Going to try that this afternoon. Link to comment Share on other sites More sharing options...
Toad Posted February 16 Author #23 Share Posted February 16 Talked to the afore mentioned PCC this morning and as mentioned by many, he was Great! 1 Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted February 16 #24 Share Posted February 16 49 minutes ago, Toad said: Talked to the afore mentioned PCC this morning and as mentioned by many, he was Great! Congratulations; I bet you're feeling pretty good now! 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted February 17 #25 Share Posted February 17 4 hours ago, Toad said: Talked to the afore mentioned PCC this morning and as mentioned by many, he was Great! That's good to hear. Assume all is good for you now? Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now