Rough start to Haven.

[havoc315]

3 minutes ago, IAcruising said:

 

But my home is occupied every week, just like a cruise cabin. A dust bunny under the bed is a dust bunny under the bed. I don't get your point.

 

1.  The germs are your own germs. 
2.  If you paid a housekeeper to scrub your toilet, and they just pocketed the money and said, “I didn’t think the toilet needed scrubbing”… you wouldn’t be happy. 
I’m paying NCL a lot of money for a meticulous suite. I have a right to expect to receive what I paid for. 
3. If you eat McDonalds hamburgers at home… but you decided to go out to a 5 star steakhouse, you paid $300 for the wagyu filet… but then they serve you a McDonalds patty and say, “this is what you eat at home, so should be good enough”

 

 

[david_sobe]

Does anyone remember about 10 years ago someone posted a video on youtube of how dirty their cabin was on the NCL Epic?  It was shocking how dirty the cabin was.  There were stains and dirt and mold all over the place.  It honestly looked like it has not been cleaned in months. The video is no longer on youtube because my memory was that NCL gave them compensation with the agreement they would remove the video.  Dirty cabins do happen.  Dirty hotel rooms happen and they are unacceptable.  If you find a dirty cabin no one should put up with it and call housekeeping immediately.  I dont know why so many hotels I have stayed at recently have mold in the shower. I don't complain because I am staying there for one night but a bottle of Tilex or bleach goes a long way.  I can deal with forgotten items but, mold, dirt, sand, or smell I cannot. 

[The Traveling Man]

3 hours ago, ChiefMateJRK said:

In the IT realm, reliability used to be measured by now many nines.   If a process was reliable 99% of the time.  It was zero nines.  If the process was reliable 99.9999% of the time, it was four nines. 

disclaimer: I never worked in IT and may have mucked that up.  I did learn it from some very sharp IT guys.  Adding a nine tended to increase costs exponentially.  The same would happen to our cruise fares.

You're pretty close with the exponential cost estimate.  Another standard rule of thumb in IT is that the first 90% of a project requires 90% of the allocated budget.  The remaining 10% of the project uses up the other 90% of the budget.

[IAcruising]

6 minutes ago, havoc315 said:

1.  The germs are your own germs. 

 

I think we're talking past each other. My only comment was concerning whether a cabin needs to be "deep cleaned" between every occupant. It doesn't. A "regular" cleaning is just fine.

 

A dust bunny under the bed (deep cleaning) doesn't likely contain the previous occupant's germs, nor would you be touching it anyway. At least I wouldn't.

 

[Laszlo]

54 minutes ago, IAcruising said:

 

This just seems ridiculous to me.  Mrs. IA and I are meticulous, weekly, home cleaners. We dust, vacuum, mop, clean toilets, showers, sinks, mirrors, etc.

 

But I can count on one hand the number of times per year that we vacuum under beds or other large furniture, clean out drawers, bleach drains, wash windows, etc. Any more than that is completely unnecessary.

 

A robot vacuum cleaner will help with that 😆

 

All kidding aside probably the best money we every spent was on a robot vacuum / mop

[ChiefMateJRK]

1 hour ago, The Traveling Man said:

Sorry, Chief, but for those of us who are not fluent in this newfangled language called Emoji, could you please translate what the rat-like figure means?  Thanks.

It's just a 🐀.  No deep meaning.🤣

[havoc315]

28 minutes ago, IAcruising said:

 

I think we're talking past each other. My only comment was concerning whether a cabin needs to be "deep cleaned" between every occupant. It doesn't. A "regular" cleaning is just fine.

 

A dust bunny under the bed (deep cleaning) doesn't likely contain the previous occupant's germs, nor would you be touching it anyway. At least I wouldn't.

 

I think it depends on your definition of regular cleaning vs deep cleaning.  
If regular cleaning is thorough vacuuming, disinfecting all surfaces, replacing all linens, emptying all trash, inspecting drawers and closets for stray items / garbage, then I’m fine with regular cleaning. The carpets don’t need to be shampooed every turnaround, etc. 

[IAcruising]

4 minutes ago, havoc315 said:

I think it depends on your definition of regular cleaning vs deep cleaning.  

 

I think we're on the same page. But I don't think gizfish would agree. I think they're demanding that the carpet be replaced if there's a stain.

 

[Travelling2Some]

On 3/19/2024 at 7:40 AM, roddy good boy said:

You check into the Haven in an area that has all kinds of snacks: sandwiches, cookies, water and juice. You then wait for a butler to take you onto the ship, up to the Haven lounge. Once there you can have champagne in glasses, an open bar, mini burgers and fry’s in fancy cups (until the Haven restaurant opens shortly for a full lunch)! You go to your cabin with everyone else…when the cabins open . . . Until the rooms open, you can hang out in the Haven lounge, go out into the haven open sun deck area, or rom the ship and eat in the common areas, like everybody else.

 

 

Or one (not meaning you) can search for things to complain about?  (Is that more fun than searching for ducks?)  But seriously, sincere thanks for that thorough description of Haven embarkation.  I've wondered what they could possibly be doing up there that is worth 4 to 5 times what I am paying.  Very nice little (key word there) perks indeed (and yes, I know there are others).   By the way, do they have duck hunting in the Haven?

 

Before anybody goes on defense, I do recognize that circumstances reign supreme sometimes.  There are times in your life when you work very hard, never get a break and luxury is much more appealing for that reason.  We used to splurge during those years.  Other times you are young and broke or retired and taking it easy every day anyway so luxury is much less valued. No criticism implied (unless you hate ducks;))

[ChiefMateJRK]

37 minutes ago, Travelling2Some said:

Or one (not meaning you) can search for things to complain about?  (Is that more fun than searching for ducks?) 

Believe it or not, there are cruisers who watch for ducks, simply so they can complain about them!!  DW and DD are into that duck thing, but for me it's more about finding that elusive Guinness. 

[roddy good boy]

You know, I believe I have seen a duck or two! And, they ultimately end up on the haven menu.
 

Just kidding! 
 

I worked a high stressed job for 40 years that afforded us the opportunity to go to amazing places, and blessed us to afford a few luxuries. I’m now trying to make the transition to retirement. After all, who needs designer purses and shoes when there’s nowhere to go?

 

We may sail in the Haven a few more times, or not. Who knows? I do know that life is short and each of us should enjoy it, as we deem fit!

 

[PATRLR]

1 hour ago, The Traveling Man said:

You're pretty close with the exponential cost estimate.  Another standard rule of thumb in IT is that the first 90% of a project requires 90% of the allocated budget.  The remaining 10% of the project uses up the other 90% of the budget.

I believe you meant to write the first 90% uses 10% of the budget, the remaining 10% of the project uses the other 90% of the budget.  (Although I believe the more common numbers used are 80/20 and newer project management frameworks have come to flatten those curves quite a bit)

[Travelling2Some]

18 minutes ago, roddy good boy said:

You know, I believe I have seen a duck or two! And, they ultimately end up on the haven menu.
 

Just kidding! 
 

I worked a high stressed job for 40 years that afforded us the opportunity to go to amazing places, and blessed us to afford a few luxuries. I’m now trying to make the transition to retirement. After all, who needs designer purses and shoes when there’s nowhere to go?

 

We may sail in the Haven a few more times, or not. Who knows? I do know that life is short and each of us should enjoy it, as we deem fit!

 

Very well said.  And those ducks that appear on the menu are my favorite kind.

[PATRLR]

2 hours ago, david_sobe said:

If you find a dirty cabin no one should put up with it and call housekeeping immediately.  I dont know why so many hotels I have stayed at recently have mold in the shower. I don't complain because I am staying there for one night but a bottle of Tilex or bleach goes a long way.  I can deal with forgotten items but, mold, dirt, sand, or smell I cannot. 

This says it all right here.  You claim that mold is a problem but you are willing to put up with it.  That's fine, you do you.

Clean bathrooms are important to me; dirty bathrooms are not something I would tolerate.  Toiletries in a shower make it hard for me to believe the shower was cleaned (what did s/he do, clean around them?  Pick them up, clean under them and put them back?).  Nothing I said mentioned dust bunnies or debris left under a bed or any of those other innocuous strawmen people have been positing.  The only thing I've been writing about is what would appear to me to be a shower that was not cleaned.

[ChiefMateJRK]

4 minutes ago, PATRLR said:

Clean bathrooms are important to me; dirty bathrooms are not something I would tolerate.  Toiletries in a shower make it hard for me to believe the shower was cleaned (what did s/he do, clean around them?  Pick them up, clean under them and put them back?).

It is possible that the room stewards are told not to remove or dispose of personal items left in a room, but to clean around them, report them to their supervisor and let the appropriate staff take care of them.

[PATRLR]

Just now, ChiefMateJRK said:

It is possible that the room stewards are told not to remove or dispose of personal items left in a room, but to clean around them, report them to their supervisor and let the appropriate staff take care of them.

I think you are reaching at this point.  But if in fact NCL corporate policy is to leave toiletries in the showers, then IMO that's a terrible policy for exactly the reason we're discussing here, it risks leaving the impression the room is not clean.  

[KeithJenner]

13 minutes ago, PATRLR said:

I believe you meant to write the first 90% uses 10% of the budget, the remaining 10% of the project uses the other 90% of the budget.  (Although I believe the more common numbers used are 80/20 and newer project management frameworks have come to flatten those curves quite a bit)

I think that they wrote what they meant. Even if a project is on budget at the 90% stage (used 90% of the budget), the remaining 10% of the project costs the same amount again and you end up way over budget.

 

I don’t work in IT, but I do work in finance and have seen that happen many times,

[IAcruising]

3 minutes ago, PATRLR said:

I think you are reaching at this point.

 

That one requires no thinking at all. 😆

 

 

 

Edited March 21 by IAcruising

[PATRLR]

Just now, KeithJenner said:

I think that they wrote what they meant. Even if a project is on budget at the 90% stage (used 90% of the budget), the remaining 10% of the project costs the same amount again and you end up way over budget.

 

I don’t work in IT, but I do work in finance and have seen that happen many times,

Yeah, I was kinda thinking that after I wrote it.  I'm sure it happens (but never to one of MY projects 🙂 ). 

[ChiefMateJRK]

2 minutes ago, PATRLR said:

I think you are reaching at this point.  But if in fact NCL corporate policy is to leave toiletries in the showers, then IMO that's a terrible policy for exactly the reason we're discussing here, it risks leaving the impression the room is not clean.  

No.  It risks having an over-zealous Haven escort take folks to their rooms before they are fully cleared.  This is the Haven where folks have extreme ideas about what to expect.  It's possible that the previous occupant accidentally left those items and if they were told they couldn't be recovered, their heads would explode and they would tell tales on CC with the inevitable "I'm never sailing NCL again" ending.  That was dear Aunt Susie's prized loofa that she willed to me.  That was Uncle Joes precious razor that they used to shave him before the surgery.  If I were in charge of that area, I most definitely might tell my staff to leave any personal items where they are and to notify me.  Then, I get distracted by other equal crises and you have what we have here.  Hey, it could happen.  I said it was possible.  Are you saying that it is not?

[ChiefMateJRK]

7 minutes ago, IAcruising said:

 

That one requires no thinking at all. 😆

 

 

 

Hmmm....  I need to flow chart this and calc some probabilities about what @IAcruisingwas really saying here.  That should be fun!

[PATRLR]

12 minutes ago, ChiefMateJRK said:

Are you saying that it is not?

Really?  You are better than that.   You know damn well I didn't say that.

Edited March 21 by PATRLR

[ChiefMateJRK]

4 minutes ago, PATRLR said:

Really?  You are better than that.   You know damn well I didn't say that.

Thanks for clearing that up.😎

[Distinctive-Destinations]

38 minutes ago, PATRLR said:

Toiletries in a shower make it hard for me to believe the shower was cleaned (what did s/he do, clean around them?  Pick them up, clean under them and put them back?).  

Why do you keep implying that the cleaner has such a complicated (and seemingly malicious) way of cleaning?

 

To me the likeliest reason was they were just missed. Whether the cleaning was completed or not, those items were left in the shower. You’re making it sound like some kind of conspiracy.

[UKstages]

5 hours ago, david_sobe said:

There are always things left behind in drawers.  Its part of staying at a hotel or cruising in a cabin. 

 

no, just no. it's really not.

 

it does happen from time to time, and when it does it has a negative impact on the guest experience. again, we can choose to overlook it and get on with our cruise...  how we respond is up to us.

 

but this is not about us. it's about a cabin that hasn't been cleaned properly.

 

a messy or unclean hotel room or cabin or items left behind in showers or drawers or under the bed should not be any part of the expected hospitality experience and should not be endorsed or minimized.