Check in not working?

[Gradelady]

App says I am ok to start check in for May 6 cruise on Reflection, but it won't work...is anyone else having the same trouble with the check in process?

 

[Banjo]

Check your browser.

 

For some crazy reason I cannot check in with Firefox. I have use my Microsoft Start browser, which I never use.

[Hictor]

Having the same problem with May 6th on Solstice.

 

Different devices give the same error "Check-in has checked out".

 

There doesn't seem to be a browser based check-in available just the message "We’ve gone mobile! Check in on the app".

[CruiseManMikeFromPA]

Just came to post about my set sail pass disappearing today when I was getting ready to board Beyond! Now it looks like we did not check in and like a newbie I did not print or screenshot my 11:30 arrival time.

[lovesthebeach2]

I just read in the Royal group that they are having the same difficulties with the website.

Edited March 22 by lovesthebeach2

[Book bug]

Having the same issue on checking in for Silhouette. 

[Oceangoer2]

I had trouble even loading my cruise.  All is well now.  Must have been a maintenance/system issue?

[Pliner100]

Yes, the app the check-in is not working this morning on the app or via web.  Ugh!

[CruiseManMikeFromPA]

App started loading again time to get a ride to the port! Hope it works out for everyone.

[Hictor]

Managed to check in on the app a few minutes ago so hopefully it's now working for everyone else.

[Book bug]

Sadly still not able to sort an arrival time

[Hictor]

It did allow us to select an arrival time but they've just answered the DM we sent earlier on Twitter/X and it looks like they're still working on the arrival times :

 

Hi, we had the team look into this issue. It seems there was an outage which may have affected guest's ability to complete online check-in but this is resolved and the online check-in is open now. However the arrival time slots have not yet been added, so you won't be able to complete the entire online check-in process yet. The team have requested for the arrival times to be added, so hopefully this will be uploaded soon.

[kk20]

Our check in date was March 21st. Around 7:30edt on the 20th, people in Europe were posting that they were able to check in. I was able to get our passport info entered at this time, but haven’t been able to continue to select an arrival time since. I’ve yet to read about anyone on our sailing being able to select arrival times 🤨