Trouble booking Shore Excursions for an upcoming cruise on my ipad mini 6

[Dave from Ont]

For some reason I am not able to book shore excursions for an upcoming. I log into my HAL account select my booked cruise, choose shore excursions and then the screen disappears and there is nothing. Any ideas what could be going on. On the other hand my wife has the same ipad mini 6 and she has no trouble at all getting to the excursions and checking them out. I'm puzzled.

[Dave from Ont]

Problem solved updated the ios and it is now working.

[The-Inside-Cabin]

Here are the universal steps to take with HAL Web site issues

 

A- Restart computer - Try different browser

 

B - Close all browser  tabs and open browsers. 

Clear Cookies and History 

Check for Windows, Mac OS or Browser and App updates - install if necessary. 

Restart Computer 

 

C - Try browsers incognito or private mode.  If successful - reset browser to default security settings. 
 

D - if your device is over 5 years old - time for an hardware upgrade 
 

 

Edited March 29 by The-Inside-Cabin

[Dave from Ont]

Thank you for your help Inside Cabin. I noticed that I had not updated my OS on the ipad . I went ahead and did that. As soon as I tried the HAL site after updating voila it worked. Problem solved.