ValueTrips...Impressed !!

[Ashland]

I've usually used VT for booking the Hyatt Place in Fort Lauderdale. But am now even more impressed with their customer service.

 

I booked 2 rooms with them for mid May two weeks ago and requested double beds in both for 4 adults/2 kids. I called Hyatt Place yesterday to confirm since I hadn't received VT original confirmation yet (I know it usually takes about 10 days) and they confirmed but had us booked in king beds and said they could not change it only VT could. I emailed VT last night and got a confirmation email today verifying the double beds. I then called HP and they confirmed double beds and confirmed VT called HP this morning and confirmed. I had no idea they would do this especially so quickly.

 

So let me just say VT is great !!

[nhraformula00]

That's great news Ashland, What ship are you cruising in May. We are on a Princess 10 day May 20th.

[Ashland]

39 minutes ago, nhraformula00 said:

That's great news Ashland, What ship are you cruising in May. We are on a Princess 10 day May 20th.

Thanks...Have seen many on this board asking about VT and emailing them with a question or concern, so glad to share that they do see and respond to their emails.

 

We're taking the extended family on Icon May 18th.

 

Enjoy your cruise.

[nhraformula00]

We are on Icon this coming October. Save us some food OK, just kidding. Enjoy yours also.