StrikeEagle Posted April 10 #1 Share Posted April 10 (edited) Has anyone noticed recently that when you reserve My Time Dining, it blocks out 5 hours 30 minutes from your cruise calendar and you cannot book anything in between that. For example, if you book MTD at 7:15 pm, it blocks 5 hours 30 minutes from your calendar and you cannot book a show starts at 10:15pm. And vice versa, when I book a show at 10:15pm I cannot book MTD for that whole evening at all because of the 5 hours 30 minutes it has to reserve for MTD. This is ridiculous. Edited April 10 by StrikeEagle Link to comment Share on other sites More sharing options...
zanydoc Posted April 11 #2 Share Posted April 11 Huh, I have MTD on my upcoming Symphony cruise and had no problem booking shows even 1.5 hours after that. I’ve also never had any issues before with other cruises. Maybe a problem with your computer? Link to comment Share on other sites More sharing options...
bajathree Posted April 11 #3 Share Posted April 11 15 hours ago, StrikeEagle said: Has anyone noticed recently that when you reserve My Time Dining, it blocks out 5 hours 30 minutes from your cruise calendar and you cannot book anything in between that. For example, if you book MTD at 7:15 pm, it blocks 5 hours 30 minutes from your calendar and you cannot book a show starts at 10:15pm. And vice versa, when I book a show at 10:15pm I cannot book MTD for that whole evening at all because of the 5 hours 30 minutes it has to reserve for MTD. This is ridiculous. I have run into some dining reservation issues on an upcoming Wonder sailing along with others on that sailing. I have fixed dining so not with MTD but with specialty dining....some are blocking out a 4hr window like you are describing. It's defiantly a glitch because it will happen say with booking 150 Central Park with a 4hr block....but then when you book Chops it only has a 2hr block (which is normal). Link to comment Share on other sites More sharing options...
Rare orville99 Posted April 11 #4 Share Posted April 11 17 hours ago, StrikeEagle said: Has anyone noticed recently that when you reserve My Time Dining, it blocks out 5 hours 30 minutes from your cruise calendar and you cannot book anything in between that. For example, if you book MTD at 7:15 pm, it blocks 5 hours 30 minutes from your calendar and you cannot book a show starts at 10:15pm. And vice versa, when I book a show at 10:15pm I cannot book MTD for that whole evening at all because of the 5 hours 30 minutes it has to reserve for MTD. This is ridiculous. MTD hasn't started at 5:30 since the restart. The set up now on every ship we have been on since the restart (40+ with at least two cruises on every class except Quantum) is that one of the dining rooms does early traditional seating, and then morphs into MTD as the early seating empties out. MTD now typically opens for reservations at 6:30-7:00 PM. Link to comment Share on other sites More sharing options...
Dog_Mom_1011 Posted April 11 #5 Share Posted April 11 I recently had this happen when I booked Hooked...the reservation says 4 hours and 30 minutes. My shows haven't opened yet, but I'm glad you brought this up because now I know I may run into problems booking a show that night when they do open up. My reservations at Jamie's and all of the My Time ones are all normal times, it's just Hooked that is unusually long. 1 Link to comment Share on other sites More sharing options...
kewpie Posted April 12 #6 Share Posted April 12 How do I reserve my time dining before the cruise Link to comment Share on other sites More sharing options...
Biker19 Posted April 12 #7 Share Posted April 12 16 minutes ago, kewpie said: How do I reserve my time dining before the cruise There should be a link in the planner at the bottom of the dining tab. Link to comment Share on other sites More sharing options...
kewpie Posted April 12 #8 Share Posted April 12 Thank you. We just booked the cruise for next may, so perhaps I will have to wait Link to comment Share on other sites More sharing options...
bajathree Posted April 12 #9 Share Posted April 12 21 hours ago, Dog_Mom_1011 said: I recently had this happen when I booked Hooked...the reservation says 4 hours and 30 minutes. My shows haven't opened yet, but I'm glad you brought this up because now I know I may run into problems booking a show that night when they do open up. My reservations at Jamie's and all of the My Time ones are all normal times, it's just Hooked that is unusually long. Yup...you will absolutely run into issues when you go to book entertainment. All the specialties on upcoming Wonder sailing are blocking our 4 hr windows except for Chops. I had to cancel a few specialty dining reservation because of. Link to comment Share on other sites More sharing options...
crusin1112 Posted June 22 #10 Share Posted June 22 This same issue just happened to me as well when trying to book entertainment. It’s not allowing me to due to the 5 and a half hour block it allocated for my time dining each day. Does anybody know a fix for this? Thank you in advance 1 Link to comment Share on other sites More sharing options...
Biker19 Posted June 22 #11 Share Posted June 22 18 minutes ago, crusin1112 said: Does anybody know a fix for this? Depends on what is important to you - the MTD booking or shows. You can cancel the MTD bookings to book shows and hope you can get the MTD times back. Link to comment Share on other sites More sharing options...
crusin1112 Posted June 22 #12 Share Posted June 22 18 minutes ago, Biker19 said: Depends on what is important to you - the MTD booking or shows. You can cancel the MTD bookings to book shows and hope you can get the MTD times back. The MTD bookings will def take priority. I can always book entertainment on board if need be….just annoying that that much time is blocked off for a 60-90 minute dinner Link to comment Share on other sites More sharing options...
bajathree Posted June 22 #13 Share Posted June 22 Im on Utopia next month and the app is doing the same thing again when booking specialties. Very annoying....can't believe that Royal hasn't fixed this issue yet. Link to comment Share on other sites More sharing options...
Shannon12 Posted June 22 #14 Share Posted June 22 1 hour ago, crusin1112 said: This same issue just happened to me as well when trying to book entertainment. It’s not allowing me to due to the 5 and a half hour block it allocated for my time dining each day. Does anybody know a fix for this? Thank you in advance Call them. I just called to have entertainment added because of the huge tie block. I guess they can override it on their end. Link to comment Share on other sites More sharing options...
Shannon12 Posted June 22 #15 Share Posted June 22 1 hour ago, Biker19 said: Depends on what is important to you - the MTD booking or shows. You can cancel the MTD bookings to book shows and hope you can get the MTD times back. You dont have to cancel anything. Just call them. Link to comment Share on other sites More sharing options...
CruzanAlong Posted June 22 #16 Share Posted June 22 I was running into the same issue with my upcoming Symphony cruise. I just called and the representative was able to get me into the shows I wanted without cancelling my MTD reservation. Link to comment Share on other sites More sharing options...
pcur Posted June 22 #17 Share Posted June 22 I'm not quite sure if this was covered already, but what if you book entertainment first, then dining? Are you blocked from the specialty restaurant because you aren't allowing 4-5 hours? Link to comment Share on other sites More sharing options...
Biker19 Posted June 22 #18 Share Posted June 22 15 minutes ago, pcur said: I'm not quite sure if this was covered already, but what if you book entertainment first, then dining? Are you blocked from the specialty restaurant because you aren't allowing 4-5 hours? That was my suggestion to the poster- the show booking should not have this block and allow for MTD booking after. Link to comment Share on other sites More sharing options...
Another_Critic Posted June 22 #19 Share Posted June 22 Has anyone reported the issue to RCI? If yes, what was their response? 1 Link to comment Share on other sites More sharing options...
crusin1112 Posted June 22 #20 Share Posted June 22 3 hours ago, Shannon12 said: Call them. I just called to have entertainment added because of the huge tie block. I guess they can override it on their end. This worked! Thank you. I called Royal customer service and they were able to book all of my requested shows for me on their end without needing to cancel any of my dining reservations. I confirmed on the app everything has been booked 1 Link to comment Share on other sites More sharing options...
Another_Critic Posted June 22 #21 Share Posted June 22 35 minutes ago, crusin1112 said: This worked! Thank you. I called Royal customer service and they were able to book all of my requested shows for me on their end without needing to cancel any of my dining reservations. I confirmed on the app everything has been booked Does it still show the 5 hr 30 min block for MTD? Link to comment Share on other sites More sharing options...
crusin1112 Posted June 22 #22 Share Posted June 22 3 hours ago, Another_Critic said: Does it still show the 5 hr 30 min block for MTD? Yes it does. 1 Link to comment Share on other sites More sharing options...
bajathree Posted June 23 #23 Share Posted June 23 21 hours ago, Another_Critic said: Has anyone reported the issue to RCI? If yes, what was their response? Many people have called in about this issue for months. Royal is very aware of this issue. Im almost thinking they haven't fixed it cause they really don't want people pre-booking anymore and are keeping it more difficult to do so?!?!? Link to comment Share on other sites More sharing options...
Another_Critic Posted June 28 #24 Share Posted June 28 On 6/23/2024 at 8:44 AM, bajathree said: Many people have called in about this issue for months. Royal is very aware of this issue. Im almost thinking they haven't fixed it cause they really don't want people pre-booking anymore and are keeping it more difficult to do so?!?!? FYI - I emailed appfeedback@rccl.com on Sat., June 22nd. Their response on Thu., June 27th: "Thank you for reaching out to us and sorry for the delayed response. We have forwarded this to our team for them to rectify this issue you are encountering with the dining time showing blocked for 5hours 30mins." I checked my MTD reservations today and is now only blocking 2 hours. 🙂 Has anyone else's MTD reservation block been corrected? 3 Link to comment Share on other sites More sharing options...
pit NJ Posted June 28 #25 Share Posted June 28 Yep. Mine was corrected for our sailing on Symphony July 12th. Thank you for pushing for the correction. 3 Link to comment Share on other sites More sharing options...
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