Problem with confirmation emails/payment invoices

[StarLordPNS]

Hello everyone!

 

Has anyone had an issue with receiving confirmation or invoices through email lately?

 

When I pay (even a small amount, like 1$) they normally send an updated invoice via email. I have talked to tech support and my PCC, and all of them say they have sent copies of the invoices, but I never receive them.

 

I don't even get a confirmation that I have paid anything towards the reservation, other than logging in and seeing the balance going down.

 

I can get normal NCL messages (like resetting a password, or marketing) just fine, but regarding anything else, nothing.

 

This has been happening to me within the last week or so.

[DorothyB]

I just added unlimited internet this morning, paid and got the normal updated invoice via email.

[julig22]

check you spam folder - some of my NCL notices get marked as spam

[laudergayle]

Also, if traveling with another person, they may be going yo that person’s email.  That has happened to me when I wasn’t listed as the First person in the cabin.

[StarLordPNS]

I will see if it gets fixed in a week or so.

[shof515]

i noticed confirmation emails can take a few hours to receive. it is not instant