Photo upload for online check in - what is the secret

[daydreamer62]

Im trying to complete the online check in and get to the photo upload and no matter what photo I upload it never gets past "in progress" for this section - meaning I cant get to the print boarding pass - Ive even tried skip photo and take at terminal but it still wont progress to the boarding pass. What is the secret to completing this  ??

[gaeltrav]

Don’t do it on a weekend as the system gets glitchy

[daydreamer62]

ahh- well i might try again tomorrow then - thanks - oh i guess thats the US weekend so Ill wait till tuesday my time 

[daydreamer62]

Actually the trick was to use an Iphone - it wouldnt work with my Samsung, nor with an uploaded photo on my laptop but it did work using my husbands iphone - go figure!!

[Tranquility Base]

37 minutes ago, daydreamer62 said:

What is the secret to completing this  ??

Skip that stage if you wish.

Last time I did online check in it did not require it to complete the process.

A photo was taken at actual check in / boarding.

Edited May 11 by Tranquility Base

[daydreamer62]

9 minutes ago, Tranquility Base said:

Skip that stage if you wish.

Last time I did online check in it did not require it to complete the process.

A photo was taken at actual check in / boarding.

Yes I tried that and it still wouldnt progress ( wouldnt let me go to the boarding pass option) on my laptop or Samsung phone but luckily it all worked on my husbands iphone so we are all set now- thanks 

[FlyerTalker]

Another issue can be that the photo is too large, both in terms of dimensions and/or file size.  If you have a 12mp camera, you are generating an image that is 4000 by 3000 pixels in size.  Huge.  But if you are just looking at it on your phone, it doesn't seem that.  When you download to your computer, you'll see the true size of the photo.

 

In my experience, I download photos to my computer, then use an image editor to resize the photo to a much more manageable size.  And then have few problems uploading to other sites, including e-visa applications.

 

YMMV.

 

 

[daydreamer62]

37 minutes ago, FlyerTalker said:

Another issue can be that the photo is too large, both in terms of dimensions and/or file size.  If you have a 12mp camera, you are generating an image that is 4000 by 3000 pixels in size.  Huge.  But if you are just looking at it on your phone, it doesn't seem that.  When you download to your computer, you'll see the true size of the photo.

 

In my experience, I download photos to my computer, then use an image editor to resize the photo to a much more manageable size.  And then have few problems uploading to other sites, including e-visa applications.

 

YMMV.

 

 

Thanks. I'm a graphic designer,(well was until a few years ago) so totally understand all aspects of this. It appeared to be an issue with chrome/android today.. iPhone worked perfectly. Others having issues might want to try that

[FlyerTalker]

14 minutes ago, daydreamer62 said:

Thanks. I'm a graphic designer,(well was until a few years ago) so totally understand all aspects of this. It appeared to be an issue with chrome/android today.. iPhone worked perfectly. Others having issues might want to try that

 

Posted for the benefit of ALL who are reading this thread.

 

 

[the mice]

1 hour ago, FlyerTalker said:

Another issue can be that the photo is too large, both in terms of dimensions and/or file size.  If you have a 12mp camera, you are generating an image that is 4000 by 3000 pixels in size.  Huge.  But if you are just looking at it on your phone, it doesn't seem that.  When you download to your computer, you'll see the true size of the photo.

 

In my experience, I download photos to my computer, then use an image editor to resize the photo to a much more manageable size.  And then have few problems uploading to other sites, including e-visa applications.

 

YMMV.

 

 

Have a Samsung S23 Ultra and encountered this today with my HOA website.  Photos were 4000 by 3000 pixels as you noted.  I went into edit then clicked the 3 dots upper right and chose Resize which gave me several choices.  This may be helpful to some trying to upload photos for ship, visas, etc. 

[roothy123]

17 hours ago, the mice said:

Have a Samsung S23 Ultra and encountered this today with my HOA website.  Photos were 4000 by 3000 pixels as you noted.  I went into edit then clicked the 3 dots upper right and chose Resize which gave me several choices.  This may be helpful to some trying to upload photos for ship, visas, etc. 

That's how I do it - although on my desktop computer.  I've also encountered a couple "picture"  problems when a country (not Oceania) requires a document or photo in landscape versus portrait or vice versa. Then you have to pull up the picture, push the edit button, then push the crop button.  But I've encountered more "too large" (file size) problems than anything else. 

[the mice]

40 minutes ago, roothy123 said:

That's how I do it - although on my desktop computer.  I've also encountered a couple "picture"  problems when a country (not Oceania) requires a document or photo in landscape versus portrait or vice versa. Then you have to pull up the picture, push the edit button, then push the crop button.  But I've encountered more "too large" (file size) problems than anything else. 

Haha!  I went thru this with photos for visas for our recent Asia trip.  After finally figuring it out on my desktop, I wish I had known about resizing on my phone first!  Life is a constant learning experience. 

[FlyerTalker]

FWIW, I'm a big fan of the free program, XNView, which makes for easy resizing, cropping and rotating of images.

[itzfitz]

Fiddled around trying to get a decent picture.  It worked but when we arrived at the port, I saw the majority of passengers having to have another picture taken.  So, for what it's worth, just press "skip this" and let them take the photo they want at check-in.

 

[NewSalty]

whoops, wrong forum!

Edited May 13 by NewSalty
wrong forum

[EJL2023]

8 minutes ago, NewSalty said:

OK, so I've looked all over the website, thru all my emails, and Googled it, but I cannot find a link to actually get to the "Easy Check-In" page... What am I missing?

If you are eligible for check in, it should be in your online account when you download Booked Cruises.  There will be a box indicating Online Check In ……once you are eligible, it will be activated and you would simply click on it to start the process. 

Edited May 13 by EJL2023

[NewSalty]

1 minute ago, EJL2023 said:

If you are eligible for check in, it should be in your online account when you download Booked Cruises.  There will be and Online Check In box…..once you are eligible, it will be activated and you would simply click on it to start the process. 

You're too quick on the draw... I'd forgotten which forum I was on.  But thanks anyways!

[PhD-iva]

On 5/11/2024 at 6:15 PM, daydreamer62 said:

Actually the trick was to use an Iphone - it wouldnt work with my Samsung, nor with an uploaded photo on my laptop but it did work using my husbands iphone - go figure!!

Thank you for this tip, unfortunately, it did not work for me.

[Stella Maris]

The person who said Skip was correct.  I did that and checked in, and of course they still took the picture as we boarded.  One of the many parts of Oceania Online that doesn't work well.

[tarhoosier]

I did my check in today. Took photo with computer. Attempted upload. After some wait the message that "upload failed and report to photo station at port" (or something similar). Then clicked for boarding pass and everything went as hoped.

Passes are in hand. 

[1985rz1]

3 hours ago, Stella Maris said:

The person who said Skip was correct.  I did that and checked in, and of course they still took the picture as we boarded.  One of the many parts of Oceania Online that doesn't work well.

Wonder if it's port dependent?  Uploaded ours for our boarding pass, and it was not retaken upon boarding at the port last month.

[EJL2023]

1 hour ago, 1985rz1 said:

Wonder if it's port dependent?  Uploaded ours for our boarding pass, and it was not retaken upon boarding at the port last month.

I think just depends on what they think of the quality of photo at check in…last two cruises we have taken….other half had to have photo retaken at ports (Miami and Trieste) and I did not need it taken again.