ROYAL CASINO OFFER ~ NO SHOW???

[vadersprincess12]

Hello Everyone ~ just booked a casino offer on Royal for December.  Has anyone not been able to show up due to weather and what happens?  TIA.

[kwokpot]

42 minutes ago, vadersprincess12 said:

Hello Everyone ~ just booked a casino offer on Royal for December.  Has anyone not been able to show up due to weather and what happens?  TIA.

If it was fully comped you'll get the Port fees and taxes refunded.

[Parkhopper]

I believe that if you are a no show on a casino comped cruise, you are also suspended from receiving future offers for a few months

[NRWPA]

On 5/25/2024 at 6:37 AM, Parkhopper said:

I believe that if you are a no show on a casino comped cruise, you are also suspended from receiving future offers for a few months

If I remember, I'll let you know at the beginning of next month. I usually get a monthly offer but I did have to no-show a cruise on May 4th due to an emergency. I had no access to a phone or internet until a couple of days into the cruise so couldn't even notify them until then. So far, I got my pre-paid gratuities back but not the port/tax funds. I did get a new offer on my club royale page in the last couple of days tho

[kwokpot]

5 minutes ago, NRWPA said:

If I remember, I'll let you know at the beginning of next month. I usually get a monthly offer but I did have to no-show a cruise on May 4th due to an emergency. I had no access to a phone or internet until a couple of days into the cruise so couldn't even notify them until then. So far, I got my pre-paid gratuities back but not the port/tax funds. I did get a new offer on my club royale page in the last couple of days tho

You can always call Casino Royale and speak to them to confirm a refund is in process. If it isn't they will process it subsequently.

[NRWPA]

Just now, kwokpot said:

You can always call Casino Royale and speak to them to confirm a refund is in process. If it isn't they will process it subsequently.

I already emailed

[NRWPA]

I'm not sure how/if they'll do the refund...I paid with about $60 from my credit card with the rest from my Next Cruise deposit which is non-refundable. But, they did refund me $96 for the pre-paid gratuities. I sent the email about 2 weeks ago and received a response that I should receive the refund in 1-2 weeks after the end of the cruise (last day of the no-show cruise was 5/10). It was a side to side, combined with a B2B. I missed the first of the B2B. Very messy. Oh and I looked at my emails, the new offer I received came today