Does anyone have a valid email address for the head of Captains Club and equivalent person at Royal?

[cruisestitch]

There’s way too much ambiguity going on today. Would like to write directly to the top of each loyalty organization and if anyone has a valid address for them, I would appreciate it. Thank you.

[Jeremiah1212]

It’s been 2 hours and we’re already addressing customer service questions to executives??? Best of luck. 

[NorthStarStateCruiser]

9 minutes ago, cruisestitch said:

There’s way too much ambiguity going on today. Would like to write directly to the top of each loyalty organization and if anyone has a valid address for them, I would appreciate it. Thank you.

What specific questions do you have?  I'm guessing most of the questions can be answered within the terms and conditions documents.

[cruisestitch]

Let’s start with this one from the FAQ

[Jeremiah1212]

6 minutes ago, cruisestitch said:

Let’s start with this one from the FAQ

 

 

Did you look at the T&C’s dated 5/30/24?

[NorthStarStateCruiser]

Suite lounge access also still exists in the Captain's Club benefits chart dated 5/29/24.

 

FAQs are typically not a reliable source of information, no matter what company website you're browsing.  The terms and conditions are the source of truth.

[cruisestitch]

I get that, what I want to know is why they don’t get it fixed so that the highly acclaimed app is in line with the rest of the documentation

Edited May 30 by cruisestitch

[Jim_Iain]

ashey@Celebrity.com    Andrea Shey - Director of Loyalty.

[cruisestitch]

Thank you

[mrgabriel]

7 hours ago, cruisestitch said:

I get that, what I want to know is why they don’t get it fixed so that the highly acclaimed app is in line with the rest of the documentation

 

Sharing my experience working for a company that had a website with FAQs. Executive would push push push for a change to be announced by a certain time. The team that handled the website would tell them that half of the staff is off (take your pick - extended weekend, conference, sick) ain't gonna get done. Executive would demand that it be sent and someone else would do as instructed and send the email.

 

Then lowly person like me whose job involved responding to the most angry customers would have to deal with the repercussions. 🤷‍♀️ 

[cruisestitch]

I never got an answer, however the website FAQ has now been changed

[Rick&Jeannie]

On 5/31/2024 at 6:44 PM, cruisestitch said:

I never got an answer, however the website FAQ has now been changed

Congrats on a positive resolution!