Rare cruisestitch Posted May 30 #1 Share Posted May 30 There’s way too much ambiguity going on today. Would like to write directly to the top of each loyalty organization and if anyone has a valid address for them, I would appreciate it. Thank you. Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted May 30 #2 Share Posted May 30 It’s been 2 hours and we’re already addressing customer service questions to executives??? Best of luck. 1 6 Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted May 30 #3 Share Posted May 30 9 minutes ago, cruisestitch said: There’s way too much ambiguity going on today. Would like to write directly to the top of each loyalty organization and if anyone has a valid address for them, I would appreciate it. Thank you. What specific questions do you have? I'm guessing most of the questions can be answered within the terms and conditions documents. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted May 30 Author #4 Share Posted May 30 Let’s start with this one from the FAQ Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted May 30 #5 Share Posted May 30 6 minutes ago, cruisestitch said: Let’s start with this one from the FAQ Did you look at the T&C’s dated 5/30/24? Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted May 30 #6 Share Posted May 30 Suite lounge access also still exists in the Captain's Club benefits chart dated 5/29/24. FAQs are typically not a reliable source of information, no matter what company website you're browsing. The terms and conditions are the source of truth. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted May 30 Author #7 Share Posted May 30 (edited) I get that, what I want to know is why they don’t get it fixed so that the highly acclaimed app is in line with the rest of the documentation Edited May 30 by cruisestitch Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted May 30 #8 Share Posted May 30 ashey@Celebrity.com Andrea Shey - Director of Loyalty. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted May 30 Author #9 Share Posted May 30 Thank you Link to comment Share on other sites More sharing options...
mrgabriel Posted May 30 #10 Share Posted May 30 7 hours ago, cruisestitch said: I get that, what I want to know is why they don’t get it fixed so that the highly acclaimed app is in line with the rest of the documentation Sharing my experience working for a company that had a website with FAQs. Executive would push push push for a change to be announced by a certain time. The team that handled the website would tell them that half of the staff is off (take your pick - extended weekend, conference, sick) ain't gonna get done. Executive would demand that it be sent and someone else would do as instructed and send the email. Then lowly person like me whose job involved responding to the most angry customers would have to deal with the repercussions. 🤷♀️ 1 Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted May 31 Author #11 Share Posted May 31 I never got an answer, however the website FAQ has now been changed 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted June 3 #12 Share Posted June 3 On 5/31/2024 at 6:44 PM, cruisestitch said: I never got an answer, however the website FAQ has now been changed Congrats on a positive resolution! Link to comment Share on other sites More sharing options...
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