pezie Posted June 13 #1 Share Posted June 13 Anyone with a Galapagos cruise planned in 2025 or later on Xpedition or Xploration have problems switching their reservation to the Flora? I was in an oceanview stateroom and am excited to get to go on the newer ship with a bigger room. I wouldn't have spent that extra money. They put me in an infinite veranda. I had a 10 day northern loop booked and chose the 10 day inner loop, but on the website in my account it shows a 7 day inner loop. I called my travel agent (with my CC) and they said their system shows I have the 10 day package, but that doesn't show on my end. It makes me a little nervous. Link to comment Share on other sites More sharing options...
jelayne Posted June 13 #2 Share Posted June 13 Ask your TA to send you a copy of the Celebrity Booking Confirmation - Guest Copy. Some don't do this routinely but they can access it and send it to you. Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted June 13 #3 Share Posted June 13 You can also call Celebrity's 1-888 number listed on the website and select the following options: 1 > 1 > 1 > 1 and then follow the instructions. The latest confirmation of the booking number you mention will be sent to the email address of the #1 person on your reservation. We used to do this all the time, even though we book through a TA. Link to comment Share on other sites More sharing options...
Rare cruisetonowhere10 Posted June 13 #4 Share Posted June 13 I have a 10 day that was just moved to flora. Mine says 7 day on the top of the booming confirmation but then further down shows the full 10 night itinerary. 1 Link to comment Share on other sites More sharing options...
pezie Posted June 13 Author #5 Share Posted June 13 Thanks for the help. I did call Celebrity with all the 1 prompts but I ended up being transferred to Galapagos line and they confirmed 10 nights, but couldn't give me any email confirmation. And I do see the dates listed equal 10 days plus the itinerary at the bottom. That reassures me. 1 Link to comment Share on other sites More sharing options...
Tinkbelle87 Posted June 14 #6 Share Posted June 14 I also had to switch. I was going from a 7 day so I don't have the exact same problem but my price is all wrong. I was told the price would update in a few days. I don't like seeing the higher Flora price on my account but I'll wait a few more days to see if it fixes itself. But I've got my paperwork ready to go if it's needed. Link to comment Share on other sites More sharing options...
Rare cruisetonowhere10 Posted June 14 #7 Share Posted June 14 3 minutes ago, Tinkbelle87 said: I also had to switch. I was going from a 7 day so I don't have the exact same problem but my price is all wrong. I was told the price would update in a few days. I don't like seeing the higher Flora price on my account but I'll wait a few more days to see if it fixes itself. But I've got my paperwork ready to go if it's needed. I have to give credit where credit is due…I feel like Celebrity is playing fair on this. I happy with my resolution. Hoping your $ problem clears up. 1 Link to comment Share on other sites More sharing options...
Tinkbelle87 Posted June 14 #8 Share Posted June 14 18 minutes ago, cruisetonowhere10 said: I have to give credit where credit is due…I feel like Celebrity is playing fair on this. I happy with my resolution. Hoping your $ problem clears up. We got an incredible deal out of this situation. So that gives me a little patience to wait this out and hope they'll fix it sooner rather than later. My husband is beside himself with excitement. 3 Link to comment Share on other sites More sharing options...
Tinkbelle87 Posted June 14 #9 Share Posted June 14 And my invoice has been fixed and I didn't need to call them. Good luck to everyone else whose invoices need to be corrected! 1 Link to comment Share on other sites More sharing options...
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