Update on SUN D0-aft- benefits & upgrades

[dog]

For those who booked the category D0-aft , (now Sanctuary balcony), like I did before April 23/24, I have had a call from Princess to clarify what has happened since April 23/24.

 

These 12 cabins include use of the Sanctuary & private Sanctuary restaurant.

It does Not include the Premier Package as the app & website tells us:” You have purchased the Premier Package.”

We did not and they will not honour this app & website error. Period.

 

They are aware of all the errors and there are many. It is very frustrating for them.

 

I encourage you to contact them if you were in the same situation as I was.

[Wishing on a star]

Thank you, Dog.

I know that one person posted here that they were able 'upgrade' to a Sanctuary Balcony, for quite a sum of money...  (sounds like they said 'offered' an upgrade). And this INCLUDES the Premium Package.   If they have not already booked the Premium Package, I would hate for them to find out that they were confused or mis-informed.   If they had already booked the Package, I would not be so sure about any refund.

[dog]

I was contacted by phone because I sent my concerns and photos of what I was seeing on my app and personalizer to customer relations and JP.  And I explained all the glitch issues I had in the past year.

 

So, if in doubt, mini suites and the 12 Sanctuary balcony people  may wish to contact Princess to confirm what they have.

[IndyKid]

23 hours ago, Wishing on a star said:

Thank you, Dog.

I know that one person posted here that they were able 'upgrade' to a Sanctuary Balcony, for quite a sum of money...  (sounds like they said 'offered' an upgrade). And this INCLUDES the Premium Package.   If they have not already booked the Premium Package, I would hate for them to find out that they were confused or mis-informed.   If they had already booked the Package, I would not be so sure about any refund.

That was me. We originally were booked into a cove balcony with the Plus Package, I upgraded us to a Sanctuary Balcony for $500 apiece, which includes the Premier package, exclusive use of the Sanctuary area, the dedicated restaurant, and so forth, along with the nicer room. I thought it was worth it, and since this is a Christmas gift to my wife I figure what the heck, right?