dexter Posted July 20, 2004 #1 Share Posted July 20, 2004 I emailed the corporate office 4 days ago and asked a basic question about spa prices and I am still waiting for a response. Maybe you can answer the question. What is the tariff for using the spa facilities on Zuiderdam and does the hydropool cost extra? We are in a Cat. S so it seems that would be a perk. Is it? Link to comment Share on other sites More sharing options...
Esme Posted July 20, 2004 #2 Share Posted July 20, 2004 You may never get a reply to an e-mail. They probably have hundreds of the and can't keep up with all of them. Call Ship's Services 1-800-541-1576. Easier and faster. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 20, 2004 #3 Share Posted July 20, 2004 :) Have e-mailed many times. Some times we get answers and sometimes we don't. On the Oosterdam, the hydro pool was not free to we suite passengers. Nor was the spa. That isn't a suite perk. After we returned from the Oosterdam in March, I posted the prices for the spa and hydro pool. But unfortunately all that information has ben lost. And I don't remember what the prices were. :) Link to comment Share on other sites More sharing options...
Jacqueline Posted July 20, 2004 #4 Share Posted July 20, 2004 Its better to call. Some people that answer are better than others. Email is an option that they should get rid of since they cant manage it. Link to comment Share on other sites More sharing options...
raydon Posted July 20, 2004 #5 Share Posted July 20, 2004 I have always gotten a reply to our emails.Always let them know ship and sailing date. Guess it is't consistent.We sailed in suites and the spa services were not free. Link to comment Share on other sites More sharing options...
superstein61 Posted July 21, 2004 #6 Share Posted July 21, 2004 Most HAl dept's that I have emailed either never responded or took forever. There are a few depts I found that are pretty quick though in responding Link to comment Share on other sites More sharing options...
a1moty Posted July 21, 2004 #7 Share Posted July 21, 2004 I emailed them the other day with a question and got a very quick reply. I must of hit them on a good day. :D Link to comment Share on other sites More sharing options...
jazzsea Posted July 21, 2004 #8 Share Posted July 21, 2004 I agree with the other posters. Contact ship services and ask questions directly or ask your TA to contact Holland America department heads. Some questions about dining waitlists or upgrades will not be answered via email. Link to comment Share on other sites More sharing options...
Tatka Posted July 21, 2004 #9 Share Posted July 21, 2004 I emailed HAL about my seating assignment and got e-mail after a week. I got what I wanted! :D Link to comment Share on other sites More sharing options...
HeatherInFlorida Posted July 21, 2004 #10 Share Posted July 21, 2004 Did you email them through their website? I have emailed them several times and they have always responded, usually within a couple of days. A couple of months ago I received an email saying they were several weeks behind and apologized. But eventually they responded. Everyone is probably right, though, faster to just call. I believe use of the spa facilities is $15/day per person plus specific charges for massages, etc. That's the cost on the Oosterdam which should be the same. Link to comment Share on other sites More sharing options...
cruzngal Posted July 21, 2004 #11 Share Posted July 21, 2004 I emailed them in February regarding shore excursions for our March 20 2004 sailing. Still Waiting..... Link to comment Share on other sites More sharing options...
MandyGirl Posted July 21, 2004 #12 Share Posted July 21, 2004 I've emailed HAL three times, no response (been over one week since the last email). I always included booking number, ship, and embarkation date... but figured the booking number should be enough on it's own. Link to comment Share on other sites More sharing options...
ore-ee-gun Posted July 21, 2004 #13 Share Posted July 21, 2004 Never received a reply to my e-mail, but I really needed an answer, so I phoned them, and the customer service rep couldn't have been nicer or more helpful. By the by, a 50-min Swedish massage aboard the Amsterdam cost $100. It was nice, but I can get a better massage here at home for little more than half that amount. If I had one teensy complaint about the cruise, it would be here - I found the staff in the spa to be a bit snippy. Link to comment Share on other sites More sharing options...
Nasmas Posted July 21, 2004 #14 Share Posted July 21, 2004 I have always gotten a reply and usually very promptly. I go thru the website and use the mariner tab. I think they are more responsive to mariners. I use this for all of my correspondence even if its not mariner related. Link to comment Share on other sites More sharing options...
dexter Posted July 21, 2004 Author #15 Share Posted July 21, 2004 Thanks for your responses. Yes, I included all the pertinent info in my email. If they don't email back...no biggie. I'll find out when I get on board. Link to comment Share on other sites More sharing options...
Leslieswiger Posted July 21, 2004 #16 Share Posted July 21, 2004 I have been told that HAL has fourteen million "MARINER". I was told this when they lost eight of my cruises and I had to send in the info.:eek: :mad: I now keep a file on each cruise and flight since I have more than a million air miles. If you have problems with accounts and need quick and polite service, e-mail the following...KMerriam2@HollandAmerica.com Her name is Karen Merriam at Ship Services Accounting Tel: 1-800-541-1576 ext.8728 or Fax: 1-800-207-3547 Trust this will help you for the future.:) Link to comment Share on other sites More sharing options...
Vic The Parrot Posted July 21, 2004 #17 Share Posted July 21, 2004 I have been told that HAL has fourteen million "MARINER". I was told this when they lost eight of my cruises and I had to send in the info. How did they manage to lose 8 of your cruises?? That sounds scary........... Link to comment Share on other sites More sharing options...
Leslieswiger Posted July 21, 2004 #18 Share Posted July 21, 2004 They said because the computer went down. :eek: We have friends who also lost iformation about his & her cruises. I will also say, those friends have two world cruises and I believe some 300 days at sea.:p I was lucky that I had pictures taken by the ship with date and cruise info on the pictures. Other wise I am sure I would have been out of luck.:eek: As I said, I keep a file now for everything and always double check. I still get a ship photo also with all info.:rolleyes: Link to comment Share on other sites More sharing options...
MandyGirl Posted July 21, 2004 #19 Share Posted July 21, 2004 Just to update... I received a reply from HAL today. I am pleased to receive a reply! :) Link to comment Share on other sites More sharing options...
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