CCL Buyer's Guarantee

[snc421]

5/4 Legend Cruise:

While on Cayman, I bought a Caymanite seahorse pendant from the Island Companies store. While at dinner that night, the pendant fell into my hand.... and another time as I was taking it off, but this time it fell onto my bathroom floor and broke. I cried and cried, and DH said not to worry, there is the guarantee. We set up a meeting for May 10th (Last sea day) with Keith & Stephanie, who are basically the shopping liasons onboard. We told them what happened, and gave them a copy of the receipt and the pendant. They told us they would take it to the store on their next stop there for either a replacement or refund. **Island Companies is one of their reccomended stores**

 

Today (May 28th) I received my new Caymanite seahorse pendant direct from the store, with copies of paperwork and approvals for replacement/shipping. WoooHoooooo!:D

[Rockee4055]

5/4 Legend Cruise:

While on Cayman, I bought a Caymanite seahorse pendant from the Island Companies store. While at dinner that night, the pendant fell into my hand.... and another time as I was taking it off, but this time it fell onto my bathroom floor and broke. I cried and cried, and DH said not to worry, there is the guarantee. We set up a meeting for May 10th (Last sea day) with Keith & Stephanie, who are basically the shopping liasons onboard. We told them what happened, and gave them a copy of the receipt and the pendant. They told us they would take it to the store on their next stop there for either a replacement or refund. **Island Companies is one of their reccomended stores**

 

Today (May 28th) I received my new Caymanite seahorse pendant direct from the store, with copies of paperwork and approvals for replacement/shipping. WoooHoooooo!:D

 

Carrie - It's always nice to see their gaurantee works. Congrats to you and CCl for standing behind their promise.

[firefly333]

Its nice to hear a good story for a change. I am so happy for you that you got your pendant fixed and your sea horse is as it should be.

[snc421]

Thanks you guys! Let me clarify that it is not the same, fixed pendant I received today... it is a totally different, brand new pendant! :D

[firefly333]

A sea horse sounds pretty neat to me for a pendant, Id like to have that one :)