first_timer2 Posted June 28, 2008 #1 Share Posted June 28, 2008 Is anyone else having trouble with the cruise personalizer? I want to book my last shore excursion and print my boarding passes and I can't get on. The other couple we a sailing with are not having this trouble. Here is the message I'm encountering There was an error in the processing of your request. If you continue to have problems, please call 1‑800‑PRINCESS and we will be happy to assist you. javax.xml.bind.JAXBException - with linked exception: [java.io.UTFDataFormatException: Invalid byte 2 of 2-byte UTF-8 seThere was an error in the processing of your request. If you continue to have problems, please call 1‑800‑PRINCESS and we will be happy to assist you.javax.xml.bind.JAXBException - with linked exception: [java.io.UTFDataFormatException: Invalid byte 2 of 2-byte UTF-8 sequence.]quence.] :rolleyes: Link to comment Share on other sites More sharing options...
mii Posted June 28, 2008 #2 Share Posted June 28, 2008 I just checked my cruise personalizer and am not having a problem so i would suggest what the message says and call Princess. there might be a glitch in the system. Marilyn Link to comment Share on other sites More sharing options...
dewats784 Posted June 28, 2008 #3 Share Posted June 28, 2008 I just signed in to Princess and got right on my cruise personalizer. Didn't have any trouble at all. Maybe because my cruise is still so far away. I don't know, but sailed right through the menus. Link to comment Share on other sites More sharing options...
Rare nbsjcruiser Posted June 28, 2008 #4 Share Posted June 28, 2008 I had a problem earlier but waited for awhile and I was able to get in. The message I got the first time was they were having problems. Link to comment Share on other sites More sharing options...
Toto2Kansas Posted June 28, 2008 #5 Share Posted June 28, 2008 Is anyone else having trouble with the cruise personalizer? I want to book my last shore excursion and print my boarding passes and I can't get on. The other couple we a sailing with are not having this trouble. Here is the message I'm encountering There was an error in the processing of your request. If you continue to have problems, please call 1‑800‑PRINCESS and we will be happy to assist you. javax.xml.bind.JAXBException - with linked exception: [java.io.UTFDataFormatException: Invalid byte 2 of 2-byte UTF-8 seThere was an error in the processing of your request. If you continue to have problems, please call 1‑800‑PRINCESS and we will be happy to assist you.javax.xml.bind.JAXBException - with linked exception: [java.io.UTFDataFormatException: Invalid byte 2 of 2-byte UTF-8 sequence.]quence.] :rolleyes: If after trying again later this AM, if you still can't get logged in. Give Princess a quick call and sometimes they can straighten out the problem for you, or possibly book the excursion over the phone, if it can't be corrected quickly. Best of luck! Link to comment Share on other sites More sharing options...
paul929207 Posted June 28, 2008 #6 Share Posted June 28, 2008 Is anyone else having trouble with the cruise personalizer? I want to book my last shore excursion and print my boarding passes and I can't get on. The other couple we a sailing with are not having this trouble. Here is the message I'm encountering There was an error in the processing of your request. If you continue to have problems, please call 1‑800‑PRINCESS and we will be happy to assist you. javax.xml.bind.JAXBException - with linked exception: [java.io.UTFDataFormatException: Invalid byte 2 of 2-byte UTF-8 seThere was an error in the processing of your request. If you continue to have problems, please call 1‑800‑PRINCESS and we will be happy to assist you.javax.xml.bind.JAXBException - with linked exception: [java.io.UTFDataFormatException: Invalid byte 2 of 2-byte UTF-8 sequence.]quence.] :rolleyes: I just checked & I had no problem. Link to comment Share on other sites More sharing options...
bermuda triangle Posted June 28, 2008 #7 Share Posted June 28, 2008 I had no problem logging in either. If you are still experiencing a problem call Princess. Laura Link to comment Share on other sites More sharing options...
49er Posted June 28, 2008 #8 Share Posted June 28, 2008 I used to have this problem all the time until one time in calling Princess to restore my login ID, the rep told me that the problem might have something to do with my e-mail address's domain (yahoo.com). I switched my login ID over to my POP e-mail account and it has worked fine ever since. 49er Link to comment Share on other sites More sharing options...
-Lew- Posted June 28, 2008 #9 Share Posted June 28, 2008 I've been having a problems logging in to the Cruise Personalizer in the past few days also using Safari 3.1.1 on OSX 10.5.3. I tried with Firefox 3.0 and had no problem at all. I'm thinking the login problem might be browser specific. Try logging in with a different browser if you have one. Lew Link to comment Share on other sites More sharing options...
Colo Cruiser Posted June 28, 2008 #10 Share Posted June 28, 2008 10-4 on the glitch. :cool: Link to comment Share on other sites More sharing options...
Pia1913 Posted June 28, 2008 #11 Share Posted June 28, 2008 Just went into the personalizer; A-OK. No upgrade. ;) Link to comment Share on other sites More sharing options...
Francine Posted June 28, 2008 #12 Share Posted June 28, 2008 I had the same problem last night, but it is looking fine today. :) Link to comment Share on other sites More sharing options...
Colo Cruiser Posted June 28, 2008 #13 Share Posted June 28, 2008 Just went into the personalizer; A-OK. No upgrade. ;) Then it is not OK. :confused: Link to comment Share on other sites More sharing options...
Pia1913 Posted June 28, 2008 #14 Share Posted June 28, 2008 Then it is not OK. :confused: Yes, it's OK that it's working. Upgrades? Hardly ever. Don't expect them; no disappointment. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted June 29, 2008 #15 Share Posted June 29, 2008 Yes, it's OK that it's working. Upgrades? Hardly ever. Don't expect them; no disappointment. Oh I gave up expecting them long ago. ;) Link to comment Share on other sites More sharing options...
-Lew- Posted June 30, 2008 #16 Share Posted June 30, 2008 For anyone using a Mac, upgrading to OSX 10.5.4 fixes the Personalizer access problem. Lew Link to comment Share on other sites More sharing options...
bjkTX Posted June 30, 2008 #17 Share Posted June 30, 2008 You didn't give you cruise date and the Personalizer won't let you in if you're within 5 days of sailing - but I would guess that isn't the cause based on the error message you received. Link to comment Share on other sites More sharing options...
Nylsor Posted June 30, 2008 #18 Share Posted June 30, 2008 I used to have this problem all the time until one time in calling Princess to restore my login ID, the rep told me that the problem might have something to do with my e-mail address's domain (yahoo.com). I switched my login ID over to my POP e-mail account and it has worked fine ever since.49er My domain is yahoo.com and I've just accessed the personaliser with no problem. Ros Link to comment Share on other sites More sharing options...
SnorkelMoose Posted July 1, 2008 #19 Share Posted July 1, 2008 I'm having a problem accessing my shore excursions section. My cruise is in approximately 104 or 105 days, and for the past week or so, I've been able to only book shore excursions for the last day (post-cruise) in Ft. Lauderdale. Now, when I sign into my personalizer, I receive almost the exact same error message as the OP posted. Also, next to shore excursions is the message "not available." Anyone else having this problem? I'm sailing on the Crown on Oct 12, 2008. :( Link to comment Share on other sites More sharing options...
rnff2 Posted July 1, 2008 #20 Share Posted July 1, 2008 I was able to get on the personalizer, began updating our passport info and such then got the error message and now I'm unable to log in again. Figured I have time, so I'll try again later. Never had problems before. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted July 1, 2008 #21 Share Posted July 1, 2008 Fine for me to. :) Link to comment Share on other sites More sharing options...
chrisuzie Posted July 1, 2008 #22 Share Posted July 1, 2008 I was able to get on the personalizer, began updating our passport info and such then got the error message and now I'm unable to log in again. Figured I have time, so I'll try again later. Never had problems before. This is exactly what happened to me, trying to enter the passport info and got the same error message. After days of trying I finally called Princess. The CSR took my info right over the phone and my personalizer has been working fine ever since. I was dragging my feet calling, I'm more of an email than a phone person, but it was very quick and painless and hasn't given me any more problems. :) Link to comment Share on other sites More sharing options...
first_timer2 Posted July 1, 2008 Author #23 Share Posted July 1, 2008 Thanks to all for checking to see if yours worked. My problem came from out of no where. Thanks to a special lady at princess, she wouldn't give up until she figured out something weird happened with my address. Thanks everyone :D Link to comment Share on other sites More sharing options...
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