bepsf Posted December 9, 2004 #26 Share Posted December 9, 2004 You may be interested in this. I received the message below as a result of my recent e mail enquiry to HAL ----- Thank you for your recent correspondence with Holland America Line. We sincerely apologize that recent modifications to our website have resulted in an unexpected delay to our e-mail response system. This did not allow us the opportunity to reply to your message prior to now. We appreciate your patience and apologize again for the delay. Yes, Noordam is scheduled to join our fleet in mid-2006. The 2006 product is currently not available for new reservations at this time. We suggest to check back Mar/Apr 2005 for further updates. We apologize for the inconvenience. Please let us know if we can be of additional assistance to you. We are confident our "Tradition of Excellence" will have surpassed your expectations. ------At least they were kind enough to reply. Sounds like she will be booked up very fast once the reservation info' is available. Stay tuned -------Happy cruising. Hmmm - I guess misinformation is better than no information at all... :cool: Link to comment Share on other sites More sharing options...
dakrewser Posted December 9, 2004 #27 Share Posted December 9, 2004 If you would ask Tom my DH he would say that is the key to a Long Happy Marrige:D and the words "Yes Dear" But trust me it doens't hurt to keep him happy also. As long as we can see a cruise in the near future we are BOTH Happy:p No, it's those three little words, uttered over and over again, that keeps peace in a marriage - I'm sorry, dear :rolleyes: -dave Link to comment Share on other sites More sharing options...
HeatherInFlorida Posted December 9, 2004 Author #28 Share Posted December 9, 2004 Ah, Dave ...... that only works if it's heartfelt;) . Now why is HAL saying the Noordam will join them in "mid 2006" if EKerr was told the maiden voyage will be at the end of February. No way that is considered "mid". Hey! Maybe I won't have to freeze my buns off after all:D ! Link to comment Share on other sites More sharing options...
ekerr19 Posted December 9, 2004 #29 Share Posted December 9, 2004 Well, I think gizmo also received the same recent info that I did. Looks like she will be available for booking on 12/20/04? it can't be 12/20/05 - so I'm assuming it's 2004. I think HAL has contracted out much of it's customer service to third party providers. My niece works for a company that handles customer service calls for Amex and Ford Motors (recall division) and several others. These people (CSRs) are just in one big call center answering phones and handling customer inquiry. She says that while the company tries to train each individual that handles specific calls, say for Amex - they have alot of turnover and they get alot of complaints that the CSR doesn't know what they are talking about. SO, to make my long winded point - I don't trust any CSR anymore. It's a shame you can't get info "directly from the horses mouth" but the reality is that you can't. It is alot cheaper for the company to out source this function anymore. I trust my TA - I will ask her about the 12/20/04 date. For those of you who may have tried or have emailed me the past few days - my email is down again! I called to find out the problem, but got a CSR who didn't know what she talking about - I'll give it another day. :) Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted December 9, 2004 #30 Share Posted December 9, 2004 From the other thread it sounds like it is getting more official with actual date. I just got off the phone with my TA who has it on her calender to call HAL the morning of the 20th. I will not be in town ( I will be traveling to Phoenix the weekend of the 18th, 19th and 20th) Oh my will I be able to handle not being on the CC Boards:eek: We planning to book a suite for the March 15th cruise. Link to comment Share on other sites More sharing options...
HeatherInFlorida Posted December 9, 2004 Author #31 Share Posted December 9, 2004 As I said on the other thread, if they'd just left things alone with EKerr's thread, it would have been nice. Maybe we should just forget my Sugarplum thread and go on over to Gizmo's thread. Makes me sad ... I loved this title:( Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted December 9, 2004 #32 Share Posted December 9, 2004 Heather, I really like this title since it is " Tis the Season" I think we need to keep it going:D Link to comment Share on other sites More sharing options...
ekerr19 Posted December 9, 2004 #33 Share Posted December 9, 2004 Let's keep it! I like it too.... We are looking at cabins SS8099 or S7051 if the Noordam is configured like the Westerdam! I love the fact that they have quad balcony cabins besides Suites... we cannot justify paying for all four of us in a Suite... :( Link to comment Share on other sites More sharing options...
HeatherInFlorida Posted December 9, 2004 Author #34 Share Posted December 9, 2004 I think 7051 looks nice for you. Go for that one;) Link to comment Share on other sites More sharing options...
ekerr19 Posted December 9, 2004 #35 Share Posted December 9, 2004 We had 7053 on the Zui and it was a tiddlebit too close to the Concierge entrance... we heard the pax outside our door all the time. I think I like 7051 too! :D Link to comment Share on other sites More sharing options...
ekerr19 Posted December 9, 2004 #36 Share Posted December 9, 2004 Hey - the gang's all here! Hi everyone! :D Link to comment Share on other sites More sharing options...
dakrewser Posted December 9, 2004 #37 Share Posted December 9, 2004 I think HAL has contracted out much of it's customer service to third party providers. I don't think so, after all they just purchased a new call center in North Dakota. -dave Link to comment Share on other sites More sharing options...
ekerr19 Posted December 9, 2004 #38 Share Posted December 9, 2004 I don't think so, after all they just purchased a new call center in North Dakota. -dave Yes, and they are hiring locals to staff it... let's see, last I checked HAL's office was in Seattle. ;) Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted December 9, 2004 #39 Share Posted December 9, 2004 I think 7051 looks nice for you. Go for that one;) Would you believe we have 7051 for our upcoming Westerdam in March:D I didn't think about it but should tell my TA to get us 7051 again. We are still waiting for the Suite to open up for the Maasdam in July we have B137 but have now decided we want a S but all balcony and S's show closed I personally think in January or February they will open up more. I think they wait till they have a good size wait list then open it up so that you are willing to pay more to get it. We have a S5187 for the Oosterdam in October but that sure is a long way from the Neptune Lounge. At least I will get my exercise:D We wanted to try an Aft cabin just once. Laura, I think you should go for 7051, then you can take care of it for us:) Link to comment Share on other sites More sharing options...
ekerr19 Posted December 10, 2004 #40 Share Posted December 10, 2004 Laura, I think you should go for 7051, then you can take care of it for us:) We are definitely considering it - you had it on Westerdam, was it too close to the Concierge entrance??? We were in 7053 on the Zui and found it very close, we could always hear people chatting outside our door... If we end up booking it, we will leave it in excellent condition for you ... :D Link to comment Share on other sites More sharing options...
thulewx Posted December 20, 2004 #41 Share Posted December 20, 2004 Just got an email from my T/A and she said no bookings yet - HAL said to try back later - maybe March 05? :( Link to comment Share on other sites More sharing options...
RuthC Posted December 20, 2004 #42 Share Posted December 20, 2004 Thanks for the update, Phil. I hadn't had a chance to get to the HAL website today. Now I don't have to! Good thing; I need the time for other things! Link to comment Share on other sites More sharing options...
bepsf Posted December 20, 2004 #43 Share Posted December 20, 2004 I checked this am... Although I guess I shouldn't expect a schedule posted for a ship that they've barely begun building, I would think that HAL would have a schedule out for the rest of the line - esp. considering that Carnival and Princess are taking reservations for 2006 & even Carnival corporate says that trends are for passengers to book cruises farther in advance... Link to comment Share on other sites More sharing options...
thulewx Posted December 21, 2004 #44 Share Posted December 21, 2004 Just got another email from T/A - said they start booking tomorrow!!! :D Link to comment Share on other sites More sharing options...
HeatherInFlorida Posted December 21, 2004 Author #45 Share Posted December 21, 2004 Oh wow!!! Wonder if there will be something on their website. Have to look first thing!!! Just in time for Christmas:) Link to comment Share on other sites More sharing options...
ekerr19 Posted December 21, 2004 #46 Share Posted December 21, 2004 Oh wow!!! Wonder if there will be something on their website. Have to look first thing!!! Just in time for Christmas:) Well, my TA is on vacation - I emailed the contact she told me to and low and behold still waiting - the contact turned my request over to someone else within the agency and - nothing... not a thing... not exactly what I expect from my TA.... Link to comment Share on other sites More sharing options...
bepsf Posted December 21, 2004 #47 Share Posted December 21, 2004 No updates on the website either... Sigh... Link to comment Share on other sites More sharing options...
ekerr19 Posted December 21, 2004 #48 Share Posted December 21, 2004 I just got a call (finally) from the guy filling in for my TA - he said he called HAL and was told March 2005 - but I think someone (Thulwx?) posted yesterday that he heard the same thing initally - then it changed to today... Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted December 21, 2004 #49 Share Posted December 21, 2004 Hi Everyone, Was I missed?, I went out of town to Phoenix for 3 days now trying to get caught up on the boards. Well, my TA just called me and after several attempts was finally directed to someone who just sort of knew a little bit about the Noordam. It seems that they may have jumped the gun a little bit about stating they could start to make reservations on the 20th of December. It seems they cannot offically take reservations yet but can take your name and category you are requesting down and place you where they want to when it does become available. Then something about it was a direct booking thru HAL but once it was officially opened the booking would transfer back to my TA. It seems that they may not know for sure yet when the first sailing will be. It is possible it could be delayed. My TA said it sounded like they would know more after the first of the year, she is to check back with them around the 4 or 5th of January. She asked if I wanted on the waiting list and I told her just to wait till it was actually available since they cannot even quote a price. I most likely will so a Suite but if the prices are really high may drop down to a SS. Link to comment Share on other sites More sharing options...
thulewx Posted December 21, 2004 #50 Share Posted December 21, 2004 Another email from T/A today... Now delayed again for a couple days according to HAL... :( Patience - harrrumph! :mad: Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.