We also did a quarantine stint this past May (May 12 - May 19) on a 14 day Nieuw Statendam cruise. We were given a balcony cabin, had good food service with plastic the first two days then switched over to real dishes, cutlery and glasses for the remaining. Thankfully our symptoms were mild. We received a letter indicating that we would receive FCC credits for the days in quarantine. Our ship disembarked on May 22nd. As of Wednesday, July 20th still no FCC's appear on my online account. I read above posts and called the number from Post #5 to reservation accounting yesterday and she said that she could not help me and directed me to call guest services at 1-800-599-8256 (by the way phone was answered in under 2 minutes). Called guest services Wednesday but after 15 minutes on hold I hung up as I had other appointments. I called the guest services number today at 2:35pm and was on hold until 5:03pm. Talked to a very nice woman named Ellen. She asked a few questions and credited the FCC's to our accounts immediately and extended the use date to July 21, 2023. That was worth the hold. I could kick myself though because after I hung up I forgot to ask her if they refund Port Fees. I'm assuming not. Does anyone know about Port Fees. If not I will call next week. Guest Services hours are M-F 10a-4p Pacific time.