~Jewels

Always our experience too. Particularly the premium by the glass wines.

Disingenuous and completely out of touch. Not to mention a complete disregard of passenger intelligence. Misinformation at its worst.

Well said. We choose between land-based vacations, Caribbean AI's, and cruising. What has been happening on the cruising side is what has had our vacation dollars being spent on the other two options the past few years. Not sure it will ever go back to what it was in terms of value and quality of service, but the Caribbean AI's are still cost-competitive without standards deteriorating. I find it hard to believe that what we read on CC and other social media would differ from X's survey data unless it is spin-doctored....much like how cookiegate was spun by X.

They cannot keep track of anything, so I doubt they could possibly back that notion up with real data. Perhaps a segment of respondents like new to X passengers only.

Sad trend, but appears to match what I have been reading here and via social media. Not what it once was, actually quite far from it!

I did not expect pricing to change after gratuities were excluded from the AI, but from what I had read and the info received from travel agent indicated that as of 10/4 X was no longer going to add grats to the cost of upgrading bev package from classic to premium. That did not happen!

I had to cancel three bookings when COVID hit in early 2020. We started traveling again in 2021, but have focused on land-based AIs until cruising returned to what was normal for us. Therefore I had not been perusing these boards in recent years. I booked a cruise on Beyond for 2024 last week and started visiting CC again and am stunned by what I have found. Not just change after change, but I could not find this thread without Googling "Arno who is onboard". To say I am saddened is an understatement. We had the joy of being on two sailings with Arno and his lovely wife. Two of the most positive and genuine people we have met while cruising. Everywhere the two of them went they were greeted like celebrities onboard. Banning them for life is beyond fathomable. Thank you Arno for all that you did to keep us informed. Thank you for treating X staff with respect and admiration. This fate is unacceptable, but from what I am reading here now, you have likely found a more suitable "floating condo". Peace be with you and yours and I hope to cross paths on deck again soon.

We had an experience in a SS on the Equinox about 5 years ago where sewer line clogged and backed up and led to water covering our bathroom floor. The Michaels Club Concierge took care of it right away and on departure day she gave us a $500 future cruise credit for our inconvenience. We did not ask for or encourage compensation because it was handled quickly and respectfully, but that was their choice. X seems to be shy on customer service nowadays, so hard to tell what to expect....if anything.