And the equipment for any wifi is only as good as the maintenance of the equipment (and rebooting as needed). RCI seems to only reboot when someone trips over the power cord. 😂 Or the complaint line gets long enough at CS.
Good to hear they didn’t charge him for a missing card. I misplaced the wrist band more than the card myself. It kept falling off while in bars. Go figure. 😂
Ridiculous for them to use replacing the cards as a money grab. 🙄 I love RCI, but this is pathetic. Ken misplaced his once, and there was no charge. If this was me, I would bring the suite concierge the old one, ask for it to be reactivated (and the charge removed), leave the wrong colored one with him. Sheesh.
@Sea Dog, I hope you get the hotel situation straightened out. Suggest a call to your insurance as well, when you have time. Rocky start, but I’m hoping it’s all uphill from here!