racj846

Ginnyfyr....Once you got your test results you then had to complete the 'arriveCAN' app which I beleive requires inclusion of your test results.  How was that process?

In late July I refared EZAir, having made final payment a couple of weeks earlier.   TA advised I should see credit to my CC within a couple of weeks.  Nothing there after four weeks so requested TA to check with Princess.

Seems Princess decided to credit the TA's account !!  So TA now sending me a check.

Correct - just one device at a time.

@Steelers36Any chance your high up and connected  contact has acknowledged just how bad this app rollout has been?

General census seems to be I will get a credit to my charge card.  My TA, who is in the U.S. said the same thing.  So will give them a couple of weeks before I get on the phone.  

...and yes,  checked the airfare a couple of days after final payment and noticed a drop of just over 10%. 

Thanks to all who replied.

When Ver .92725 was released both my android devices (Samsung tablet and Motorola phone) "told" me to update.   No problem with transfer of all previously entered info, but still could not access any item in Passenger Info as was my problem before.

Jump ahead a week and amazingly the app fixed itself (!!) and now works flawlessley - particularly easy on the cell phone.   Maybe my nice long chat with a rep on the Ocean help line produced results.  But like others, no request to enter vaccination info.

For those that have refared EZAir flexible after final payment, but before the 45 day point, has Princess simply refunded the difference, or do they refund the original payment in conjunction with processing the new charge.

The fire doors are always open, unless their is a fire - than the doors are closed by command from the Bridge.

2 hours ago, Tedferg said:

This statement is ridiculous

Agreed - that statement is totally ridiculous.  Maybe what the poster is trying to say is travelling East to West, a port side balcony may be sunnier than a Starbord side balcony.  Just maybe!!

Maybe the Mods should add "-NOT!!" to the heading of this thread. 

Despite the recent update I still cannot access ANY item within the Passenger Info section of the Travel Checklist, even though there is only one item to complete which was completed successfully previously - The Passenger Contract, etc..  

Had a nice chat with an Ocean Navigator rep, after holding for 30+ minutes, who also could not access any item on my Passenger Information section.  She noted I am not the only one with this issue, and has passed it up the line for review.

6 hours ago, Steelers36 said:

On second thought, perhaps they do let IT setup fares.

 

I keep forgetting my recent discovery of bad rates info. 

 

As a Canadian, we only get to see fares in CAD.  Unfortunately, there is no currency flag to allow us to switch.  So, normally the underlying USD fares are shown at the prevailing Princess conversion rate. 

 

However, in the past week or so (2 weeks??), the displayed fares have been converted at 1.40.  Yikes!!!  You only see the true actual CAD fare when go all the way through to a cabin selection and then the pop-up window has the the true cost.  This isn't good for Princess as the displayed fares are all inflated when should be at their current rate of 1.20.

 

If you want to see fares in US$ there are two steps required.  My browser is Chrome and in settings (3 dots in top right corner) go to Cookies and other site data > Always clear cookies when windows are closed - then add Princess.com.  Next invoke a VPN such as Tunnelbear; when you want to look at the Princess website in US$ set VPN to USA.  My VPN resets after I leave the Princess site, if it does not for you just turn it off.

12 hours ago, Steelers36 said:

My thoughts are likely data corruption as this is the most frequent issue.

 

Probably won't help, but you could delete data and cache before deleting the app (but I am thinking those would both go when delete the app).  You could check the app release in Settings > Apps > MedallionClass and see for sure it is current version.  You could delete the cache and data there and then re-start App and login.  If the App functions as in moving about menus and such, then likely data.  Does your current version have DineMyWay in it under OCEAN Now section and also in the header for OCEAN Ready, you should see an icon of a dinner plate and knife, fork.  That is a quick access to DineMyWay from Ocean Ready section. 

 

You might mention any error message received from the App.  If no help here gets you going again, I'd write the Ocean Medallion team (navigators) and see what they might come up with.

4 hours ago, AF-1 said:

racj846;  What you can do is click on your tiny picture in the upper left corner of the app, then click on my account.  That has your personal info, profile and payment info.  Click on the pencil to edit;  you are doing this just to see if anything is missing which could trigger your travel checklist incomplete notice.  If all that info is correct you should be able to see green checks under your travel checklist.  It took me two days to get all my info to take.  I would go in and input my info and the screen would go totally white.  I close the app;  now when I say close the app I mean I get out of the app and on the I phone you have to swipe up to totally close the app.  On an android you should have this same feature.  People think that when they hit the home screen button it closes the app;  the app is still running in the background;  so if there is any corruption with the app when you tap it again you still have same issue;  that is because the app was not completely closed out.  My suggestion to you is reboot your android phone and tablet. It is like rebooting a windows computer.  Any bad data gets thrown out when you reboot.  Most of the time this will work in resetting the app on your device.

Thankyou both for the suggestions, which I will work on.  I do have the DMW icon showing and I do shutdownn both my phone and tablet overnight. 

12 hours ago, azbirdmom said:

 

I don't know.  That is where I sent my very first email which is at the bottom of the chain I am replying to every time I hit a new issue.  The replies come from:  AskOceanMedallion <A360ad7@carnival.com> - maybe try that one?

12 hours ago, lstone19 said:

 

The system you're sending your email through is blocked by Carnival. Address 69.168.103.60 translates to mail.mts.syn-alias.com and I find it's listed as a spam source by one of the email anti-spam block lists. I have no idea who your email provider is but you need to follow up with them to tell them to do whatever is needed to get unlisted. Or find another email provider.

I did try the alternate email address and it also bounced back!   As for the email provider, it is Manitoba Telecom Services, the main provider in the Province.  Guess I will give them a call to get the bottom of this.

^^^ or YWG = Winnipeg!

10 hours ago, SandiNelson said:

Our cruise, on the Regal, is scheduled to leave November 3rd. I can only hope if anyone hears of any changes that you will post.

We are booked on that cruise also.  If you have not, you might want to check out the Roll Call for this cruise, where the news you and we are hoping for will most likely be posted there first.

13 hours ago, AF-1 said:

If you have app issues and you can't get your medallion prior to sailing;  you can pick up your medallion at the port.  Yes I know some people want to book their dining times and boarding times; I know its frustrating and I guess you want to know during the 15 months of pandemic slowdown; why Princess hasn't fixed the app or at least made it work the way they advertise.  I believe it may be overload.  Medallion Mondays shows how things should work under ideal conditions;  but when 1,000 plus passengers all try to fill in the info into the app at the same time;  the app crashes, or it spins, or the info may make it in; then the following day its missing.  All this leads to passenger frustration.  Are the other cruise lines having the same issues?  I don't know because we are concerned about Princess since that is who we are sailing with in the coming weeks, months, and years.  I wish I could help some of you with your frustrations.  I am sailing Grand Princess on Oct 4th.  Filled in all my info in addition to what was already on file since my last medallion cruise (Feb 2019),  everything worked fine; ordered new medallions and just waiting for the boarding time slots to open.  Why does my app work like a charm and others have issues.  I am scratching my head trying to see how I can help some of you with the frustration.  At this point I am here to listen to your complaints and if I see a way to help or give guidance with the app I will try my best.  Cheers

AF-1    would like to take you up on that offer of assistance!

Prior to the recent update I had downloaded the app on to both my Motorola android phone and my Samsung android tablet.  Subsequently I was eventually successful (not without much aggravation!!!) in completing all information required at this time for 4 cruises, 3 of which are next year, all showing as ‘Green Lane’.

With specific reference to the cruise this November , since the update a couple of weeks back this cruise reverted to “Blue Lane”.  Specifically the Travel Checklist shows as incomplete.  On drilling down the Passenger Contract and Covid-19 shows as incomplete for both of us, all other items showing green.

Try as I might, I cannot access this item on either device to complete it again.  In fact I cannot access any item on the Travel Checklist, not that I need to, other than this one item.

I have uninstalled and reinstalled the app.

Your thoughts please.

8 hours ago, azbirdmom said:

Heads up, there's a new Travel Information input on the app and it's another fail.  Everything else that I've reported over the past month + has been fixed but this is a new problem.  Here's the email that I just sent to the Ocean help folks:

 

"Hello again.  I noticed that you have added a new “Travel Information” option under Personal Information & Documents.  This is for our August 8, 2021 sailing that has a booking number of XXXXXX.  The data in there was incorrect.  We purchased our air through Princess but what was sent to the app was very old information, so the app doesn’t seem to pick up schedule changes.  I tried and failed to just accept the bad data as it wasn’t that far off timewise but we still showed as red for this step.  So I figured I would simply delete the bad information and start over.  Oddly it showed us as green for this step after I deleted the old data.  Then I tried to manually load our flights.  First thing is that the airlines in the dropdown are not in alphabetical order but I was able to pull up United Airlines by typing it in.  Then I tried to enter airports but it doesn’t seem to have Phoenix (PHX) or San Francisco (SFO) in the selections.  Lots of airports in other countries that I’ve never heard of though.  In any event I stopped trying and figured I had best write back to you.  I indicated it below but I am trying to do this on a fully updated iPhone11."

Curious to know what email address you are using to communicate with them. I have tried a couple of times to advise of a problem, only to have the email kicked back to me via this message;

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

>>> askoceanmedallion@carnival.com (after RCPT TO): 550 5.7.1 Service

>>> unavailable, Client host [69.168.103.60] blocked using Customer

>>> Block list AS(1420)

>>> [BN1NAM02FT018.eop-nam02.prod.protection.outlook.com]

Any thoughts as to why?

^^^^^  Princess has advised passengers on the Nov 3/21 Transatlantic (Regal) from the UK to Fort Lauderdale must be fully vaccinated and will be subject to a covid test prior to embarkation at Princess' expense.

50 minutes ago, kiwimum said:

Somewhere on this site, someone mentioned the demise of the Platinum/Elite lounge.   Yes, not many people participated as it was pay as you go, but for us it was a nice relaxing venue to wrap up the day before dinner.  
Internet minutes, loyalty credit  I can do without.  
Will not change our ability to travel.   Maybe there will be less I am entitled people on board.  

The Platinum/Elite Lounge is still shown as a benefit in the link attached to the email. 

Check the Roll call for this cruise, you may find answers there.  For access to the roll call go to the top of this page and click on "FindYour Roll Call" and follow the links.

2 hours ago, Steelers36 said:

If the pricing has not changed, here is a new table for a SINGLE device option:

 

CRUISE LENGTH	PRE_CRUISE PERSONALIZER		ON BOARD PRICE (Day 1)
(nights)	List Price	Member Discount	On Board Price	Member Discount Price
<7	$45	n/a	$55	$27.50
7	$60	n/a	$70	$35.00
8	$70	n/a	$75	$37.50
9	$70	n/a	$80	$40.00
10	$70	n/a	$85	$42.50
11	$75	n/a	$90	$45.00
12	$75	n/a	$100	$50.00
14	$100	n/a	$120	$60.00
15 - 30	$130	n/a	$150	$75.00
31+	$180	n/a	$200	$100.00

 

 

And for FOUR devices:

CRUISE LENGTH	PRE_CRUISE PERSONALIZER		ON BOARD PRICE (Day 1)
(nights)	List Price	Member Discount	On Board Price	Member Discount Price
<7		n/a	$110	$55.00
7	$105	n/a	$140	$70.00
8	$120	n/a	$150	$75.00
9	$135	n/a	$160	$80.00
10	$150	n/a	$170	$85.00
11	$165	n/a	$180	$90.00
12	$180	n/a	$200	$100.00
14	$195	n/a	$240	$120.00
15 - 30		n/a	$300	$150.00
31+	$10/day	n/a	$400	$200.00

 

Are prices for a single device for just one device only for the entire cruise, or only one device at anyone time for the duration of the cruise.  i.e I use my tablet for x minutes, then sign off and DW uses hers for a longer period of time! 

9 hours ago, BabySarge said:

Thank you to all who replied, I've figured it out.  Turns out you have to actually sign up/create an account on the app in order for it to work; just downloading the dang thing doesn't miraculously give you access to it.  Once you sign up/create an account with the app you can use the same e-mail/user id login info and password as when you log in on the computer to the Princess site.  Duh!!   I really hate that the smarter technology gets the stupider I seem to feel 😠.  I eventually get it but boy the learning curve is painful sometimes.  Again, thanks.  

Amazing - that actually worked - thankyou.  

I distinctly remember receiving a notice some weeks ago that my login id and password for the website would now work for the app (which I like others totally detest).  But it never has. Another problem solved. 

1 hour ago, HBCcruiser said:

Oh it is glitchy all right! I was able to order the medallion but only for me. My DH has been removed from that sailing all together! I wonder who I will be cruising with? 🤣

Had the same experience for one of our booked cruises Sept '22).  Try accessing the app with booking number and your wife's name and DOB.  

^^^ Correct for most cruises.  Shorter cruises such as a 5 day I just booked was $100pp.

So many threads on the app problems to choose from to post this.  For me, since this past weekend,  the app seems less glitchy (but not perfect yet) and more responsive.

What exactly is the purpose of the "My Profile" section?  For example are the Login-ID and password items intended to enable me to change what I use to login to the Personaliser and App or something else.  ...and the other line items???